Training & Performance Manager, Europe

Aesop; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global retail organization is seeking a Training & Performance Manager for Europe, based in London. This role focuses on enhancing customer service skills and developing training programs across the retail workforce. The ideal candidate will possess strong leadership, coaching abilities, and a strategic mindset. Aesop promotes a holistic approach to employment, offering flexible working patterns and various employee benefits.

Benefits

Flexible, hybrid working pattern

Generous product discounts

Paid volunteering allowances

Performance-based bonuses

Access to LinkedIn Learning

Qualifications

• Significant experience in retail product and customer service training.
• Strong leadership skills with experience managing high-performing teams.

Responsibilities

• Conduct training needs assessments for retail staff regionally.
• Develop onboarding and training programs for new and existing retail employees.
• Coordinate with HR to align capability development with strategy.

Skills

Leadership

Coaching

Problem Solving

Communication

Job description

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Training & Performance Manager, Europe | London

For over 35 years, Aesop has cultivated an inspiring and inclusive environment supporting our employees to thrive. As a global retail organization, we offer professional development and advancement opportunities aligned with career goals.

Our approach to skincare involves meticulous attention to detail, using only the most efficacious ingredients. We apply the same meticulous standards during our recruitment process, seeking inspired individuals with diverse perspectives.

We aim to balance people, planet, and profit, actively reducing our environmental footprint. This journey has led us to become a certified B Corp. We are committed to building a sustainable and inclusive society.

Purpose of the role

The Training and Performance Manager, Europe, is responsible for building performance capability and confidence across the retail workforce in their region. The focus is on developing exceptional customer service skills to meet Aesop’s global and regional strategies and business needs.

You will deliver product, service, and retail capability training across Europe, assessing and responding to capability gaps and opportunities using various training methodologies to maximize knowledge, service, and retention. This includes designing, developing, implementing, and evaluating onboarding and training programs for new and existing retail employees.

This is a full-time position based in London.

Key responsibilities include

• Conduct training needs assessments for retail staff regionally, including supporting, analyzing, and developing learning activities for specific teams, markets, and departments.
• Apply deep knowledge of the retail industry and Aesop’s training analytics to establish onboarding and core training programs such as selling, service, and product skills.
• Coordinate with Human Resources to ensure capability development aligns with Talent and Development Strategy.
• Partner with HR on soft skills training, talent management, succession planning, and developing capabilities across the organization, ensuring consistent content for managers and leaders.
• Oversee regional training team engagement to ensure high-standard training strategy implementation.
• Develop regional ‘Train the Trainer’ programs and coach trainers as needed.
• Collaborate with HR leadership and Digital teams to develop learning content and platform integration within HRIS Learning & Development modules.

Who we are looking for

• Significant experience in retail product and customer service training
• Strong leadership skills with experience managing and motivating high-performing teams
• Excellent coaching and feedback abilities
• Knowledge of blended learning methodologies
• Practical problem-solving and process improvement skills
• Aptitude for promoting change and innovative learning approaches
• Strategic mindset with a long-term view on workforce planning across regions
• Ability to build rapport with cross-functional teams
• Exceptional written and verbal communication skills

What’s on offer

We promote a holistic approach to employment, supporting professional growth, wellbeing, and community involvement through programs like volunteering and matched giving. Employee benefits include:

• Flexible, hybrid working pattern
• Generous product discounts and bi-annual allocations
• Paid volunteering allowances
• Performance-based bonuses
• Access to LinkedIn Learning, in-house training, and study support
• Employee assistance programs, Headspace subscription, and summer hours

Aesop values diversity, inclusion, and belonging, fostering a creative, inclusive workplace where talent is recognized and rewarded.