Training Operations Manager

Nationwide Platforms; Hatfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Nationwide Platforms is seeking a Training Operations Manager to enhance market share and support growth within the IPAF UK market. This role will involve leading and managing training teams, ensuring quality training standards, and actively participating in the continuous improvement of training offerings. The successful candidate will possess a strong understanding of the training industry and a demonstrated ability to manage performance effectively.

Qualifications

• Experience with training industry standards and external bodies.
• Understanding of P&L, planning, risk management.
• Ability to effectively resolve customer issues.

Responsibilities

• Manage and lead training teams ensuring quality and compliance.
• Support growth of IPAF UK market share.
• Develop strategies to improve operational performance.

Skills

Communication

Interpersonal Skills

Performance Management

Compliance

Education

First Aid Certificate

Driving Licence

Job description

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We are looking for a Training Operations Manager to join us at our Birchwood office. The purpose of this role is to ensure market share growth with the primary objective to grow our IPAF UK market share to 15%, and to support the growth and overall revenues in line with business goals, as well as developing and expanding our offering. In this role you will manage and lead the training team leaders, senior training instructors, training instructors, external training instructors and third-party providers throughout the UK.

Key Tasks

• Be an ambassador for quality health and safety including the well-being of customers where required
• Ensure all courses are carried out to the criteria required by external training bodies
• Drive compliance of paperwork as required by external training bodies
• Set the standard of ethics, behaviour and attitude required in the workforce through demonstrating best practice and commitment to company values
• Promote continuous improvement in all areas using and sharing best practice
• Manage performance and ensure appraisals are carried out and followed through
• Ensure company information is communicated effectively to the workforce
• Provide training sales support where required
• Manage customer complaints effectively, identify trends and develop robust improvement plan framework to engineer out continuing issues
• Work with the regional operational stakeholders to drive improvements in quality of training facilities and equipment used for training course delivery
• Responsible for ensuring all trainers attend relevant training courses and are up to date with certifications
• Communicate with external bodies to ensure standards are followed and maintained
• Support the Customer Service and Sales Training management roles in influencing the organisation to sell training and ensure they realise the benefits
• Accompany sales team members to customer meetings where required
• Prepare for and present at management meetings to drive strategy and deliver results
• Analyse and interpret management information and data and come up with a strategy for achieving business goals
• Effectively manage trainers to achieve budgetary goals, utilisation, occupancy targets etc.
• Responsible for maintaining and improving customer NPS and customer satisfaction to improve the customer experience in line with targets
• Managing 3rd party providers of training, ensuring quality standards are met
• Responsible for the training portfolio, adding or removing courses as necessary to help achieve our business goals
• Shared responsibility for delivery of revenue and profit targets of external training department
• Direct, develop, motivate and support all direct reports ensuring that the business objectives are met to agreed timescales
• Establish strong people management practices across the area to attract, develop and retain key skills and competencies required for business performance
• Prepare & communicate regular regional business performance reports ensuring that the status of all projects and key activities is understood by the Management Team
• Manage the improvement of area profitability by creating an incremental improvement programme, focussing on improving the key operational drivers to drive effectiveness and efficiency of the area
• Analyse, evaluate and monitor all key operational performance indicators ensuring monthly performance is clearly understood in regard to customer service, operational efficiency, and financial targets to ensure business unit objectives are being achieved

Qualification and Experience Requirements

• Driving Licence
• First Aid Certificate
• An understanding of the requirements and processes of external bodies, such as IPAF, PASMA, CITB
• Previous demonstrable experience of P&L understanding and exposure including planning, risk management and accounting processes
• Working knowledge of training industry and/or Powered Access and Plant Hire industry including customer base, competitor activity and buying behaviour
• Ability to communicate with internal or external customers to resolve issues or queries satisfactorily. The power to use technical knowledge, experience and interpersonal skills to gain the agreement and respect of others
• Able to use office computer tools to prepare adequate presentation material
• IPAF Licence (desirable not essential)

Part of the Loxam Group, Nationwide Platforms is the UK’s largest powered access specialist with a fleet of 10,500 machines operating from a network of 26 depots. With a workforce of more than 900 employees and 25 years’ experience in working at height, it has unprecedented knowledge on the widest range of access platforms as well as expertise on specific product, site and working at height challenges.

Its dedicated research and development division, BlueSky Solutions, is also committed to identifying and solving key issues and challenges faced by the industry as well as developing a range of solutions to improve productivity, increase safety and reduce cost for customers.

The company also ensure the industry is properly trained in the safe use of powered access and in 2016 it retained its position as the world’s largest IPAF provider for the sixth consecutive year after training more than 15,000 delegates. In addition, it trained a further 1,500 delegates on a range of PASMA, IOSH and other Health & Safety courses, making it one of the world’s largest providers of working at height training.

For further information please contact the Recruitment Team on 01455 206808 or [emailprotected] . If you do not hear within 6 weeks of your application please assume your application has been unsuccessful.