Training Officer

Yolk Recruitment; Carmarthen, Bangor, Neath, Pontypool; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

27 Days annual leave plus Bank Holiday

Employee Assistance Programme

Pension Scheme 4% employers contr.

Refer a Friend

Enhanced Maternity and Paternity Pay

Death in Service (3 x Salary)

½ day Xmas Shopping

Job summary

Stori is seeking a Training Officer to join its Learning & Development team, with a base at the Wales office. You’ll deliver engaging training to colleagues and external customers across face-to-face, virtual and blended formats.

Role covers mandatory and compliance topics, workshops and developing learning resources. You will adapt to audiences, reflect current policies, and support L&D plans while tracking learning records.

Qualifications

• Level 3 Award in Education and Training (AET) or equivalent training qualification.
• GCSE English and Maths at grade C/4 or equivalent.
• Experience delivering training and facilitating learning programmes.
• Experience developing training materials and learning resources.
• Experience delivering learning through digital and virtual platforms.
• Experience evaluating training effectiveness and reporting outcomes.
• Good understanding of adult learning principles and learning methodologies.
• Knowledge of Learning & Development good practice.
• Understanding of compliance-based learning including safeguarding and health & safety.

Responsibilities

• Deliver engaging face-to-face, virtual and blended training to colleagues and external customers.
• Deliver mandatory and compliance learning across safeguarding, health & safety, equality, diversity & inclusion and data protection.
• Facilitate workshops and team development sessions.
• Adapt delivery style to different audiences and learning needs.
• Design and update training materials, presentations, guidance and e-learning resources.
• Ensure learning content reflects current legislation and policies.
• Support development of digital learning resources and platforms.
• Contribute to annual Learning & Development plans.
• Support organisational change through training, coaching and learning interventions.
• Maintain accurate learning records and monitor mandatory training compliance.
• Evaluate training through learner feedback and performance data.

Skills

Presentation skills

Communication

Facilitation

Adult learning principles

L&D best practices

Compliance training

Organisational skills

Stakeholder management

Driving licence

Education

Level 3 Award in Education and Training (AET)

GCSE English and Maths

Job description

Yolk Recruitment is delighted to be working in partnership with Stori to recruit a Training Officer to join their Learning & Development team.

Your base will be the Stori office closest to your home, with office locations across Wales including Carmarthen, Bangor, Neath, Pontypool, Rhondda Cynon Taf, Wrexham and Swansea.

This is a great opportunity for an experienced trainer who enjoys being in front of people, delivering engaging learning and seeing the difference good training can make. You'll work with colleagues across Stori, as well as external customers, delivering a mix of face-to-face, virtual and blended learning.

It's a varied role covering everything from mandatory and compliance training through to workshops, team development and creating new learning resources.

What you'll be doing

• Delivering engaging face-to-face, virtual and blended training to colleagues and external customers
• Delivering mandatory and compliance learning across areas including safeguarding, health & safety, equality, diversity & inclusion and data protection
• Facilitating workshops and team development sessions
• Adapting your delivery style to different audiences, abilities and learning needs
• Designing and updating training materials, presentations, guidance and e-learning resources
• Making sure learning content reflects current legislation, organisational policies and good practice
• Supporting the development of digital learning resources and platforms
• Contributing to annual Learning & Development plans
• Supporting organisational change through training, coaching and learning interventions
• Maintaining accurate learning records and monitoring mandatory training compliance
• Evaluating training through learner feedback, participation and performance data
• Identifying emerging training needs and opportunities to improve learning
• Building positive relationships with colleagues, customers and other stakeholders across the organisation

What we're looking for

• Level 3 Award in Education and Training (AET) or an equivalent training qualification
• GCSE Grade C/4 or equivalent in English and Mathematics
• Previous experience of delivering training and facilitating learning programmes
• Experience developing training materials and learning resources
• Experience delivering learning through digital and virtual platforms
• Experience evaluating the effectiveness of training and reporting on outcomes
• A good understanding of adult learning principles and learning methodologies
• Knowledge of Learning & Development good practice
• Understanding of compliance-based learning, including areas such as safeguarding and health & safety
• Strong presentation, communication and facilitation skills
• The ability to organise and prioritise a varied workload
• Confidence building relationships with colleagues at different levels
• A full driving licence and access to a vehicle, with the flexibility to travel across Wales and occasionally stay overnight

It would be great if you also have

• A CIPD qualification in Learning & Development or a related discipline
• Experience within housing, social care, customer service or the public sector
• Experience developing e-learning content
• Knowledge of the Welsh housing sector and its regulatory environment
• The ability to communicate in Welsh

Why Stori?

You'll be joining a values-led organisation working with customers and communities across Wales. Stori is looking for someone who reflects its values of being Fair, Flexible and Inspiring, bringing these into how they work with learners, colleagues and customers.

Benefits include:

• 27 Days annual leave plus Bank Holidays
• Employee Assistance Programme
• Additional Stori Day
• Occupational sick Pay
• Pension Scheme 4% employers contribution
• Refer a Friend
• Enhanced Maternity and Paternity Pay
• Death in Service (3 x Salary)
• ½ day Xmas Shopping

Office based will be the office closest to your home: Carmarthen, Bangor, Neath, Pontypool, Rhondda Cynon Taf, Wrexham or Swansea.