Training Manager UK

Veblen International; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A cutting-edge luxury skincare brand is seeking a passionate Training Manager to lead education across UK retail partners. This hands-on role focuses on empowering in-store teams with effective training, ensuring a luxury customer experience. Ideal candidates will possess experience in luxury beauty and strong communication skills.

Qualifications

• Prior experience in training or education within luxury beauty, skincare, or retail.
• Strong grasp of the UK luxury retail market.
• Experience working with high-end retailers like Harrods or Selfridges.

Responsibilities

• Plan and deliver training sessions reflecting seasonal priorities and campaigns.
• Act as the training lead for key retail accounts like Space NK and Harrods.
• Assess training impact using data and feedback.

Skills

Communication

Coaching

Time Management

Adaptability

Job description

Join a cutting-edge luxury skincare brand stocked in Harrods, Selfridges and Space NK. We’re looking for a passionate Training Manager to lead education across their UK retail partners, empower in-store teams, and drive performance through engaging, brand-led training. If you’re a confident communicator with beauty industry experience and a love for skincare, we’d love to hear from you.

A global leader in advanced skincare, this innovative brand combines cutting-edge science with high-performance formulations to deliver visible, clinical-level results. Founded by a world-leading cosmetic surgeon, the company is trusted by discerning customers and stocked by premium retailers such as Harrods, Selfridges and Space NK. As the brand continues to grow its presence, it remains committed to redefining what’s possible in luxury skincare.

We’re on the lookout for an inspiring and proactive Training Manager to take the lead on training and education across their UK retail partners. This is a hands-on role ideal for someone who thrives in fast-paced environments and is passionate about equipping teams with the tools and confidence to deliver a luxury customer experience.

RESPONSIBILITIES

Learning & Development
Plan, deliver and adapt training sessions that reflect seasonal priorities and brand campaigns.
Provide immersive education for new starters and ongoing development for in-store teams, covering product knowledge, brand heritage, and service excellence.
Introduce training that enhances selling confidence and encourages storytelling around products.

Partner Engagement
Act as the training lead for key retail accounts, maintaining regular contact with store and education teams at Space NK, Harrods and Selfridges.
Organise and attend field visits, shopfloor sessions and brand events to reinforce training outcomes.
Actively gather feedback from retail teams to refine and evolve the training offering.

Team Enablement
Motivate and support sales consultants to achieve personal and collective goals.
Spot strengths and gaps within the team and tailor coaching to boost capability and confidence.
Champion a culture of learning, brand pride and consistent customer engagement.

Performance & Insight
Use data and feedback to assess the impact of training on sales performance and customer satisfaction.
Report regularly to the leadership team with key observations and improvement strategies.
Stay informed on competitor activity and adapt approaches to keep the brand ahead.

EXPERIENCE REQUIREMENTS

Prior experience in a training or education role within luxury beauty, skincare or retail.
A strong grasp of the UK luxury retail market and what drives premium customer experiences.
Previous exposure to working with high-end retailers – ideally Harrods, Selfridges or Space NK.
Passionate about skincare, with a solid understanding of ingredients and application techniques.
Confident delivering training to groups both face-to-face and online.
Creative in developing learning materials and adaptable to different learning styles.
Self-starter with excellent time management and a collaborative mindset.
Comfortable with regular travel and being on the ground with retail teams.

To speak with one of our consultants about this position please ‘Apply Now’.