Training Management System (TMS) Coordinator (Newcastle)

3t; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement 33 days

HSF Health Plan

Perkbox Cycle to Work

Subsidised lunches

Pension contributions 5% Employee / 3%

Semi-flexible hours

Job summary

3t is a leading provider of training services and learning technology solutions. As a TMS Coordinator you will organise and administer training arrangements for the client workforce, including bookings, scheduling and certification management, in line with the training matrix.

The role focuses on coordinating training activities, maintaining records in the client LMS where required, and communicating clearly with suppliers, delegates and internal teams.

Qualifications

• Excellent coordination and organisational skills with attention to detail.
• Strong communication and interpersonal abilities across levels.
• Customer service experience and able to manage stakeholder expectations.
• Knowledge of the Oil & Gas sector is advantageous; IT proficiency essential.

Responsibilities

• Coordinate training activities in line with client requirements.
• Process training bookings and schedule courses in the LMS.
• Maintain training records and issue certifications where applicable.
• Contact suppliers to arrange training solutions and manage cancellations.
• Raise Purchase Orders and monitor KPI achievement.

Skills

Coordination

Organisational skills

Communication

Customer service

Oil & Gas knowledge

MS Office

Tools

MS Office

Learning Management System (LMS)

Job description

Applicants must already have the unrestricted right to work in the UK. We are unable to provide visa support for this role.

Opportunity Role Purpose

As TMS Coordinator you will facilitate and administer training arrangements on behalf of TMS client workforce in conjunction with the training matrix. You will manage all aspects of arranging and maintaining training requirements of TMS client employees including course bookings, scheduling training, obtaining and issuing certification.

About 3t

3t is a leading provider of training services and learning technology solutions. With Training, Technology and Transformation at the core of its offering, 3t delivers safety-critical training across energy, renewables, power, marine, construction, gas, electric and water sectors. The company trains more than 200,000 delegates per year and is the number one provider of training to the UK Energy Sector and the Global Offshore Wind market. Its drilling and well control simulation business is the world leader in its field. With offices and training centres across the UK, the Americas and the Middle East, the 3t team is represented by 17 nationalities and present in 60 countries worldwide.

Key Responsibilities

• Coordinate training activities in line with Client training requirements
• Process training bookings in line with departmental policies, procedures and standards
• Manage status of all courses, and ensure that suppliers are informed of cancellations in a timely manner to avoid cancellation charges
• Contact suppliers to secure training solutions on behalf of TMS clients
• Raise Purchase Orders
• Where applicable, update and maintain client’s Learning Management System (LMS) to effectively manage employees’ training records
• Generate and forward Joining Instructions in line with company policy
• Notify delegates of any changes/cancellations
• Monitor progress of allocated training events to ensure compliance is met
• Calculate Managed Event costs following departmental process
• Arrange accommodation where applicable
• Adhere to departmental and Client processes
• Ensure accurate data is maintained within relevant departmental system(s)
• Ensure Key Performance Indicators (KPIs) are met
• Communicate effectively and professionally with other team members and clients
• Manage changing situations to ensure training requirement is delivered
• Identify solutions and efficiencies to optimise the use of departmental software and ensure departmental policies, procedures and standards are kept current
• Apply departmental escalation policy in response to any customer complaints
• Undertake additional duties as requested by the TMS Team Lead

Salary and Benefits Package

Competitive Salary

Holiday entitlement of 33 days (including mandatory days off to cover Christmas and New Year)

HSF Health Plan and Perkbox Cycle to Work Scheme

Subsidised lunches from our onsite canteen

Pension contributions 5% (Employee) & 3% (Employer)

Contract

This role is contracted at 40 hours per week.

We offer semi‑flexible working hours, with shifts available between 7:30am and 6:00pm (Monday–Friday), including a 30‑minute unpaid lunch break.

Person Specification

At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do. The successful candidate will have:

Essential Criteria

• Excellent coordination / organisational skills
• Excellent communication / strong interpersonal skills
• The ability to talk to all levels of company representatives
• Customer service experience
• Sound knowledge of the Oil & Gas Industry as an advantage
• Excellent IT skills (MS Office)
• Software system experience as an advantage
• The ability to work under pressure
• Excellent attention to detail