Training & Development Coordinator - Telesales

Goodlord; Lincoln; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate individual to join their Learning & Development team. This role offers a unique opportunity to shape the training of new telesales team members in a hybrid working environment. You will collaborate closely with the Learning & Development Team Lead to create engaging training content and support ongoing development initiatives. With a strong commitment to employee growth and well-being, this company provides an inclusive atmosphere where your ideas can flourish. If you have a background in telesales and a desire to innovate in training, this is the perfect chance to make a meaningful impact.

Benefits

£1000 annual development fund

Bi-weekly coaching for mental health

25 days holiday plus bank holidays

3 months fully-paid parental leave

Qualifications

• Experience in creating and delivering training content for telesales teams.
• Ability to work independently and as part of a team.

Responsibilities

• On-board and train new starters in the insurance telesales team.
• Support continuous training through call listening and workshops.

Skills

Training Content Creation

Telesales Experience

Team Collaboration

Performance Management

Creativity

Job description

Hybrid Working - In our Lincoln office 2 days per week (or more if you like) with 3 days remotely.

You'll be working alongside our Learning & Development Team Lead to train our new telesales team members.

This role would be ideal for you if you have some experience delivering training on an ongoing basis, or you have worked in a telesales role and would love to move into a training role.

The Opportunity:

• Supporting Team Leads (specifically the Learning & Development Team Lead) with recruitment of new team members.

• On-boarding and training all new starters in the insurance telesales team with the support of the L&D Team Lead.

• Supporting the L&D Team Lead with continuous training through call listening, training sessions, and workshops.

• Updating existing training content and creating new content with your own ideas.

What we need from you:

• Experience in creating and delivering training content to new and existing members of the team (ideally within telesales or script selling).

• Ability to work independently but also as part of a team to increase performance of an already high-performing sales team.

• Ability to work on multiple tasks simultaneously; on-boarding, training, recruitment, and performance management will all be part of this role.

• Someone who can challenge the norm with new ideas and creativity to improve on-boarding and training.

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world. We knew Generation Rent would lead to more tenants, with higher digital expectations.

• Like all scale-ups, it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products, and 300 Goodlordians supporting the mission!

• We live by our values each and every day. We ‘Listen, Learn and Improve’, are ‘an open book’, ‘bring our whole selves to work’, ‘stand up and deliver’, and ‘set the pace’.

What's in it for you:

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us, and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!

• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.

• 25 days holiday (plus BH) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being, and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.

• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.

Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. In fact, one of our core values is to bring our whole selves to work, which is really important to us. If there is anything you need to participate fully in the interview process, we'd like to hear about that too; please just include it in your application. Come and join us!

Please note: as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably, we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.