Training and Learning Manager

Cruise Lines International Association; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dynamic Training & Learning Manager to lead innovative training programs for travel agents specializing in cruise sales. This role focuses on creating engaging learning experiences that enhance product knowledge and drive sales performance. You will design and deliver various training formats, oversee online learning programs, and collaborate with stakeholders to align training initiatives with business objectives. If you are passionate about education and have a strong background in the cruise industry, this is an exciting opportunity to make a significant impact.

Qualifications

• Proven experience in training and instructional design within the travel industry.
• Strong knowledge of cruise sales processes and exceptional presentation skills.

Responsibilities

• Design and deliver engaging training programs for travel agents.
• Conduct needs assessments to identify skill gaps and develop targeted training solutions.
• Evaluate training effectiveness through feedback and performance metrics.

Skills

Training and Instructional Design

Presentation Skills

Project Management

Communication Skills

E-learning Development

Stakeholder Engagement

Creative Thinking

Education

Bachelor’s Degree in Communications or Related Field

Tools

Microsoft Office Suite

Learning Management Systems (LMS)

Virtual Training Tools

Job description

All Jobs > Training and Learning Manager

We want to be recognized as the global leader in cruise training to support our travel agent partners. This role will focus on online learning, training events, and the delivery of training at third-party events; as we as the creator of trade resources, unique content and communications to support this unique training programme.

Job Summary

We are seeking a dynamic and enthusiastic Training & Learning Manager to lead the design and delivery of innovative training programs for travel agents specialising in cruise sales. This role is ideal for a passionate educator and industry expert who thrives on developing engaging learning experiences that drive sales performance and product knowledge. You will be responsible for creating, implementing, and evaluating training strategies to ensure travel agents have the skills, confidence, and expertise to sell cruise products effectively.

Essential Job Functions

• Design, develop, and deliver engaging training programs, including in-person workshops, webinars, e-learning modules, and on-demand content tailored to travel agents selling cruises.
• Oversee the online learning programme, in consultation with colleagues in other markets, to maximise the diversity of learning offered and to deliver tailored training options to the UK and in Europe.
• Conduct needs assessments to identify skill gaps and develop targeted training solutions that enhance product knowledge and sales techniques.
• Collaborate with stakeholders, including cruise line partners, to align training initiatives with business objectives.
• Leverage innovative training methods, including interactive content, and experiential learning, to maximise engagement and retention.
• Stay up to date with industry trends, new cruise offerings, and competitive insights to ensure training materials remain relevant and impactful.
• Evaluate training effectiveness through feedback, assessments, and performance metrics to continuously refine and improve learning programs.
• Act as a brand ambassador, fostering excitement and enthusiasm for cruise products among travel agents.
• Manage training resources, budgets, and schedules to ensure efficient delivery of training programs.

Supervisory Responsibilities

• None.

Requirements

Required Knowledge, Skills, and Abilities

• Proven experience in training, instructional design and learning & development, preferably within the travel, tourism, or cruise industry.
• Strong knowledge of the cruise industry and travel agency sales processes.
• Exceptional presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
• Proficiency in developing multimedia training materials, including experience of e-learning platforms and virtual training tools.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Strong project management skills with the ability to handle multiple training initiatives simultaneously.
• Creative thinker with a passion for innovation in adult learning methodologies.
• Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and digital training tools.

Required Education and Experience

• Bachelor’s degree preferred in communications, membership, training, or commercial or related field.
• This position is based in our London office as part of a hybrid work environment with 4 days onsite, 1-day remote.
• The noise level in the work environment is usually quiet.

Required Travel

• Some overnight travel may be required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable Accommodation

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

EEO Statement

CLIA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.