Trainer (Secondment)

K2 Corporate Mobility; Guildford; On-site; GBP 42,000 - 62,000; Full time

Job summary

K2 Group seeks an experienced Training Specialist to deliver and coordinate global operational training across offices and partners. The role emphasizes high-quality client onboarding training and alignment with our customer-experience goals.

The successful candidate will maintain training platforms, develop content, and work with the Training Team and the Global Head of Customer Experience to ensure consistent, measurable results across regions.

Qualifications

• Strong technical knowledge of K2 products, services, methodology and technology.
• Experience administering or navigating training platforms.
• Proven ability to lead classroom, workshop or virtual webinar sessions.
• Can see the bigger picture, and plan to deliver outstanding service to the teams.
• Is approachable and knowledgeable and is willing to pass on their skills.

Responsibilities

• Deliver training across global offices and regions, ensuring consistency.
• Maintain LMS and training content, excluding compliance content.
• Identify training gaps and implement global training strategies.
• Design and update training content, user guides and digital modules.
• Create client onboarding training for internal and external audiences.
• Deliver training to regional trainers and teams.
• Evaluate training effectiveness and drive continuous improvement.
• Promote a continuous learning culture within the company.
• Assist management with new hire training and deskside coaching.
• Support group to drive process improvements and efficiency.

Skills

Technical knowledge

Training delivery

Communication skills

Public speaking

Collaboration

Time management

Tools

Learning Management System

PowerPoint

Job description

Job type– Full-Time

Hours of work– Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type– Secondment

Closing Date: 29 October 2026

K2 Groupis an independentand internationalprovider of mobility services.The Group includes six K2 brands, eachwithits own service speciality:

• K2 Relocate– relocation services
• K2 Bespoke– VIP relocation services
• K2 X Border– immigration services
• K2Indx–advisoryand assignment management services
• K2AlphaTech– inhouse technology team
• TwelveDegrees- inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start.

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024.

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 andit’sGreat PlaceToWork® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

The role

This role will be required to prepare and deliver all elements connected to operational training across teams ensuring that they are setup for success. This training will extend to client onboarding. The trainer will need to deliver exceptional, high-quality training to all K2 offices (when required), partners, and clients, ensuring alignment with K2’s strategic objectives and commitment to outstanding customer service. This role will also need to work closely with other K2 trainers to ensure consistency of content and training delivery

Brand

K2 Relocate

Reporting to

Global Head of Customer Experience

Main duties and responsibilities

In an operational/functional capacity:

All elements connected to operational training across the globe ensuring teams are set up for success.

• Ensure that you adhere to global consistency when delivering training across all offices and regions
• Identify training gaps and shortfalls within teams and react accordingly
• Alongside the global Training Team and Head of Customer Experience, help identify, develop, and implement global training strategies to support business objectives, colleague development, and service excellence
• Maintains the learning management system and other training platforms used within K2 except for any compliance and HR training that is owned by the respective teams
• Support with the HR and compliance reporting needed to pass audits
• Design, develop and update training content, user guides and digital modules to support the teams and ongoing skill development
• Design, develop and update new client onboarding training for internal and external audience
• Deliver training content to the regional trainers and teams
• Evaluate the effectiveness of training content and implement continuous improvement based on feedback and performance data
• Promote a continuous learning culture within the company

• Keep pace with technology that is used as part of service delivery
• Support and assist management with group and one to one/deskside new team member training
• Contribute to team meetings to update members on best practices and continuing expectations
• Input into process improvements – proactively makes suggestions for efficiencies/changes
• Seen as a go to person for the team for questions
• Assist and drive ad hoc training or process improvement projects and requests across the business, including K2Q for new hires to K2
• Support Business Development with new and existing opportunities, incl RFP participation, presentations, and brainstorming
• Manage the diaries of the European Relocation Experience Team to ensure the resource is effectively used
• Setting the Relocation Experience Team up for success ensuring that they have all they need before the start of their role
• Any other tasks required by the needs of the business.

Hours of Work

Monday to Friday 8.30 am – 5.30 pm.

Experience: Skills / Abilities & Knowledge – all essential

• Strong technical knowledge of K2 products, services, methodology and technology
• Experience administering or navigating training platforms
• Proven ability to lead classroom, workshop or virtual webinar sessions
• Can see the bigger picture, and plan to deliver outstanding service to the teams
• Is approachable and knowledgeable and is willing to pass on their skills
• Strong oral and written communication kills
• Ability to capture audience attention and manage group dynamics
• Strong presentation skills
• Strong Power Point Skills
• Motivational skills
• Strong collaboration skills
• Dedicated team player
• Multi-tasker with outstanding time management skills
• Calm and measured under pressure
• Able to present ideas clearly to diverse groups and actively listens to the team’s needs
• Fosters a continuous learning culture
• Willingness to support colleagues in learning / training
• Leads by example
• Specific language/cultural awareness skills (as applicable for role)

Accountability

• For Office & Personal H&S
• Complying to GDPR & ISO