Trainer

Amazon; Sheffield; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for a dedicated Trainer to enhance the learning experience in their Fulfillment Center. This role involves supervising new hires, delivering effective training, and ensuring that all processes are optimized for success. The ideal candidate will possess strong communication and analytical skills while being adaptable to various training needs. You will play a crucial role in fostering an inclusive culture and supporting the development of employees. If you thrive in a dynamic environment and are passionate about training, this opportunity is perfect for you.

Qualifications

• 1+ years experience with Microsoft Office applications.
• Ability to lift up to 49 pounds and perform physical tasks.

Responsibilities

• Supervise new hires and deliver instructor-led training.
• Maintain training records and ensure materials are current.
• Analyze data to enhance new hire learning experience.

Skills

Independence

Interpersonal Skills

Communication Skills

Observational Skills

Analytical Skills

Coaching

Time Management

Problem-Solving

Fluency in English

Fluency in Hindi

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

The Trainer is responsible for coordinating and executing training for all process paths in the Fulfillment Center. They evaluate and refine processes and techniques to improve learning effectiveness and production across departments. The Trainer supports the development and success of training plans and addresses the needs of the Fulfillment Center workforce.

Prerequisite

Willing to work nights, flexible schedules, and shifts.

Key Responsibilities

1. Supervise Process Assistants and Ops Ambassadors, especially new hires.
2. Deliver instructor-led training, conduct observations, and coach to meet INFC standards.
3. Maintain accurate training records via the console.
4. Ensure training materials are current and delivered effectively, providing a positive learning experience.
5. Use and analyze data daily to enhance the new hire learning experience.
6. Complete all tests and audits, tracking responses.
7. Organize instructor assignments and monitor cross-training to support peak skill requirements.
8. Collaborate with operations on a skill matrix to identify critical training gaps.
9. Support the delivery of critical role training.
10. Gather feedback and analyze data to improve processes.
11. Attend meetings and provide necessary information.
12. Partner with site PxT to improve new hire performance.
13. Contribute to IN/Zonal level projects with feedback and improvements.

Top Skills for Success

• Ability to work independently and autonomously.
• Strong interpersonal and networking skills.
• Excellent communication, including presentation skills.
• Observational and analytical skills.
• Ability to deliver feedback, coaching, and training effectively.
• Good time management and teamwork.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Problem-solving skills.
• Fluency in English and Hindi.
• Confidentiality awareness.
• Instructor and process knowledge (internal candidates).

Basic Qualifications

• At least 1 year of experience with Microsoft Office applications.
• High school diploma or equivalent.
• Willingness to work flexible schedules, including weekends, nights, and holidays.
• Ability to lift up to 49 pounds, stand/walk for shifts up to 12 hours, and perform physical tasks like pushing, pulling, squatting, bending, and reaching.
• Work 40 hours/week with overtime as needed.

Preferred Qualifications

• At least 1 year of Amazon Amnesty Floor Monitoring experience.

Amazon promotes an inclusive culture that empowers employees. If you require workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner.

Posted: Multiple dates in 2025 (latest update about 4 hours ago)

Amazon is an equal opportunity employer and values diversity, discrimination is not tolerated.