Trainer

Reapit; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Trainer to join their innovative team. In this role, you will prepare and deliver engaging learning materials, conduct training needs analysis, and collaborate with clients to optimize their operational investment. You will have the opportunity to work with a leading technology provider in the estate agency sector, offering a flexible working environment and the chance to make a real impact. This is a fantastic opportunity for personal growth and to be part of a supportive team that values inclusivity and diversity. If you're passionate about training and development, we want to hear from you!

Benefits

5.5% employer pension contribution

20 days annual leave plus a birthday day

Closed over Christmas

Formal and in-house training

Health benefits including Gym Flex

Season ticket loan

Regular social events

Retail benefits and savings

Qualifications

• Experience as a trainer in software CRM solutions or estate agency.
• Ability to develop professional training materials and deliver engaging sessions.

Responsibilities

• Prepare and deliver training material to clients and new colleagues.
• Collaborate on training plans and maintain training records.

Skills

Interpersonal Skills

Communication Skills

Presentation Skills

Stakeholder Management

Cross-functional Teamwork

Tools

Learning Management System (LMS)

Adobe Captivate

Camtasia

Job description

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

What you’ll be doing

Reporting to the Head of Training you’ll be involved in:

1. Preparing and delivering learning material to clients and to new Reapit colleagues, ensuring required standards are met and project requirements are covered.
2. Completing basic and more complex training needs analysis as required.
3. Designing, creating, developing, customising and maintaining learning solution content and resources to deliver agreed outcomes.
4. Maintaining manual and online training records as required.
5. Working with clients to ensure and optimise their operational investment.
6. Collaborating with other internal teams on training plans.

Who we’re looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

Experience:

1. Experience as a face-to-face and online trainer, ideally in software CRM based solutions or estate agency.
2. Experience of developing professional training materials.
3. Knowledge of UK Estate Agency (preferred, not essential).

Technical Skills:

1. Knowledge and use of a LMS (Learning Management System) to record and deliver training material.
2. Some knowledge of Adobe Captivate, Camtasia (or similar) for the creation of learning assets is preferable.

Soft Skills:

1. Excellent interpersonal, communication, and stakeholder management skills.
2. Ability to work effectively in cross-functional teams and manage multiple priorities.
3. Demonstrates effective presentation skills, confidently leading a room.

What your impact and success looks like

As a Trainer, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

1. Be familiar with our product suite and the solutions we have.
2. Understand the training options available to internal and external staff.
3. Externally deliver our most popular basic course.
4. Internally deliver our other basic courses.
5. Present learnings of estate agency processes.

Within 3 months:

1. Externally deliver all front-end courses.
2. Internally deliver property management courses.
3. Manage a basic Go Live project for a new customer.

Within 6 months:

1. Confidently deliver all front end, property management and reporting courses.
2. Internally deliver basic client accounts knowledge.
3. Manage a large Go Live project.

What’s in it for you?

We operate a Flexible Working Policy and can agree a hybrid approach to suit both parties.

We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:

1. 5.5% employer pension contribution.
2. 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days).
3. Business permitting, we’re closed over Christmas, to give you time back to your friends and family, this is in addition to your allocated annual leave allowance.
4. Formal and in-house training for your L&D plus access to Go1 – the world's largest online learning library.
5. Health benefits including Gym Flex, annual flu vaccinations and many others.
6. Season ticket loan.
7. Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month!
8. Opportunity to participate in retail benefits and savings via our Benefits partner, Benni!

Don’t tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.