Trainee Tech Support Technician – Training Provided

JDR Recruitment; Northwich; On-site; GBP 23,000 - 28,000; Full time

Job summary

JDR Recruitment is seeking a Trainee Support Technician for our client in Northwich CW9. You will diagnose hardware and software issues, guide customers through installation and configuration, and participate in a training program to develop electronics understanding.

This is a trainee position with full training provided, ideal for someone eager to learn. Salary is £25,000 per annum with a permanent contract.

Qualifications

• Strong fault finding skills.
• Excellent verbal and written communication.
• Good organisational skills.
• Understanding of electronics is desirable.

Responsibilities

• Respond to queries via phone, email and ticketing system.
• Diagnose faults.
• Guide customers and installers through product setup.
• Perform remote diagnostics.
• Log and manage support tickets accurately.
• Process and assess returned products.
• Provide pre-sales technical guidance.
• Assist with testing new software.

Skills

Fault finding

Communication

Organisational skills

Electronics understanding

Job description

JDR Recruitment is seeking a Trainee Support Technician for our client in Northwich CW9. You will diagnose hardware and software issues, guide customers through installation and configuration, and participate in a training program to develop electronics understanding.

This is a trainee position with full training provided, ideal for someone eager to learn. Salary is £25,000 per annum with a permanent contract.