Trainee Surveillance Officer

Hippodrome Casino Limited (trading as The Hippodrome Casino); Greater London; On-site; GBP 7,800 - 11,000; Full time

Benefits offered by this job

Monthly tronc £700-£1000+

Restaurant discounts 50%

Magic Mike Live tickets 30%

Enhanced maternity & paternity pay

Employee Assistance Programme

Retail & entertainment discounts

Season ticket loans

Cycle to Work scheme

Electric vehicle schemes

Life assurance

Company pension

Job summary

The Hippodrome Casino is seeking a motivated Trainee Surveillance Officer to join our security team. You will monitor CCTV, identify suspicious activity, and support investigations to protect assets and comply with gambling regulations.

Ideal candidates hold a current PFL, have excellent attention to detail, and can remain calm under pressure. The role requires shift work, including nights, weekends and public holidays, with full-time employment and ongoing training.

Qualifications

• Hold a current PFL
• Exceptional attention to detail
• Strong analytical and observational skills
• The ability to remain calm and objective when reviewing incidents
• A high level of integrity, discretion, and professionalism
• Good written communication and reporting skills
• Willingness to work shifts, including nights, weekends and public holidays
• One year of casino experience would be an advantage

Responsibilities

• Monitor CCTV across gaming floors, cash handling areas, entrances and other sensitive locations.
• Observe gaming activities to identify potential cheating, fraud, theft, collusion or breaches of gaming procedures.
• Assist in protecting company assets, customers and employees by reporting suspicious or unusual behaviour.
• Support investigations by reviewing surveillance footage and gathering relevant evidence.
• Work with operational departments, security team and management to ensure compliance with casino policies.
• Monitor customer and staff activity to promote a safe, secure, and responsible gaming environment.
• Operate and maintain surveillance systems and report faults promptly.
• Adhere to confidentiality requirements regarding surveillance operations and sensitive information.
• Stay up to date with gaming regulations and surveillance best practices through training

Skills

Attention to detail

Analytical skills

Report writing

Shift work

Calm under pressure

Casino experience (advantage)

Job description

We are seeking a motivated and observant Trainee Surveillance Officer to join our growing team. This is an excellent opportunity for individuals looking to begin a career in surveillance, investigations, and security operations. You will become responsible for protection of Company assets and safeguarding operational licences, by ensuring requirements under the Gambling Act 2005, Licensing Act 2003 and other relevant legislation and guidance are complied with.

Key Responsibilities

• Monitor CCTV across gaming floors, cash handling areas, entrances, and other sensitive locations.
• Observe gaming activities to identify potential cheating, fraud, theft, collusion, or breaches of gaming procedures.
• Assist in protecting company assets, customers, and employees by identifying and reporting suspicious or unusual behaviour.
• Support investigations by reviewing surveillance footage and gathering relevant evidence when required.
• Work closely with operational departments, the security team, and management to ensure compliance with casino policies and procedures.
• Monitor customer and staff activity to promote a safe, secure, and responsible gaming environment.
• Operate and maintain surveillance systems, ensuring equipment is functioning effectively and any faults are reported promptly.
• Adhere to strict confidentiality requirements regarding surveillance operations and sensitive information.
• Stay up to date with gaming regulations, internal controls, and surveillance best practices through ongoing training and development.

What We're Looking For

• Hold a current PFL
• Exceptional attention to detail and the ability to maintain concentration for extended periods.
• Strong analytical and observational skills.
• The ability to remain calm and objective when reviewing incidents.
• A high level of integrity, discretion, and professionalism.
• Good written communication skills with the ability to produce clear and accurate reports.
• Willingness to work shifts, including nights, weekends, and public holidays as required by casino operations.
• One year of casino experience would be an advantage.

What We Offer

• Tronc which currently pays between £700-£1000+ per month.
• 50% discount in the Hippodrome Casino's restaurants & bars.
• 30% off Magic Mike Live tickets for friends and family.
• Enhanced maternity & paternity pay.
• Mental health and wellbeing support through our Employee Assistance Programme.
• Access to discounts for many retailers, leisure, food and entertainment establishments.
• Season ticket loans.
• Salary exchange Cycle to Work & Tusker electric vehicle schemes.
• Excellent foreign exchange rates.
• Life assurance.
• Company pension.