Trainee Services Administrator

Totaljobs Group Ltd; Camden Town; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support medical trainees through effective coordination and exceptional customer service. This role involves working closely with various medical professionals to enhance service delivery and ensure a smooth administrative process. The ideal candidate will possess outstanding interpersonal skills and a proactive approach to identifying service improvements. Join a forward-thinking organization that values diversity and inclusivity in the medical workforce, where your contributions will play a vital role in shaping healthcare education in the UK.

Qualifications

• Exceptional interpersonal and networking skills are essential.
• Prior experience in an office administrative role is required.

Responsibilities

• Coordinate and deliver support services for medical trainees.
• Provide excellent customer service via telephone and email.

Skills

Interpersonal skills

Customer service

Organizational skills

Office administration

Knowledge of UK Postgraduate Medical Education

Software proficiency (Word, Excel, Outlook)

Job description

This job application is restricted to applicants in the UK only.

Working with doctors in training, Specialty Advisory Committees, Medical Directors and Associate Medical Directors to coordinate and pro-actively deliver support services across the team including:

• Recommendations for entry onto the GMC Specialist Register on successful completion of specialty training and general trainee enquiries
• Supporting trainees and Service/Associate Specialist doctors with enrolment and eportfolio requests
• Providing excellent customer service dealing with enquiries by telephone, email and correspondence
• Actively contributing to wider team communication / FAQs / website updates

Experience

• Exceptional interpersonal and networking skills
• Ability to provide clear and confident telephone, face to face and written correspondence in a customer-trainee service delivery environment
• Proficient in the use of features of a range of software products relevant to work including Microsoft Word, Excel and Outlook
• Demonstrates excellent planning and organisational skills
• Identifying service improvements, offering suggestions for implementation and translating ideas into action
• Demonstrates the ability to work autonomously
• Prior experience in an office administrative role
• Knowledge of UK Postgraduate Medical Education is desirable

About the Joint Royal College of Physicians Training Board

The Joint Royal College of Physicians Training Board is based at the Royal College of Physicians of London and is responsible for managing the Colleges’ role in the regulation of specialist training in the UK. The JRCPTB Department set and maintain standards of specialist medical training and confirm the competence of trainee Physicians on behalf of the Federation of the Royal Colleges of the United Kingdom (made up of the Royal College of Physicians of Edinburgh, the Royal College of Physicians and Surgeons of Glasgow and the Royal College of Physicians of London).

How to apply

Please click "Apply Now" to submit your CV and a supporting statement (no more than 2 pages) explaining, with clear examples, how your skills and experience match the job description and person specification. Applicants who do not submit a relevant supporting statement as requested will not be shortlisted.

If you have any queries about the application and selection process please email.

Closing date: 06 January 2025

Interview date: TBC

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.