Trainee Service Consultant: Customer Booking & Liaison

Land Rover; Tees Valley; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement – 33 days

Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 ye

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Voluntary/community work day

Job summary

Sytner Group is seeking a motivated Trainee Service Consultant for Mercedes-Benz of Teesside. The role focuses on handling booking calls, scheduling appointments, and delivering exceptional customer service, while supporting service consultants and coordinating between customers and the workshop.

Training is provided to develop skills in Kerridge and vehicle service processes. The role offers flexible patterns including weekends, with a strong emphasis on customer care and professional

Qualifications

• No formal qualifications required; full training provided.
• Good organisational and administrative skills are desirable.
• Customer-focused approach and excellent communication skills.

Responsibilities

• Answer and manage inbound and outbound service booking calls.
• Schedule customer bookings and provide clear information to customers.
• Support Service Consultants and act as a link between customers and workshop to monitor progress.
• Provide friendly and professional service, building rapport and understanding customer needs.

Job description

Sytner Group is seeking a motivated Trainee Service Consultant for Mercedes-Benz of Teesside. The role focuses on handling booking calls, scheduling appointments, and delivering exceptional customer service, while supporting service consultants and coordinating between customers and the workshop.

Training is provided to develop skills in Kerridge and vehicle service processes. The role offers flexible patterns including weekends, with a strong emphasis on customer care and professional