Trainee Service Advisor

AB Volvo; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

AB Volvo is seeking a Trainee Service Advisor to support customer interactions at their dealership in Bristol. This role provides a fantastic opportunity for individuals with a passion for the vehicle industry and customer service to join a leading company committed to sustainability and innovation. You will be trained to help customers with their service needs while working in a dynamic team environment.

Benefits

25 days holiday rising with service

Employee discounts across retailers

Cycle to work scheme

Qualifications

• Preferably some experience in front of house within the vehicle industry.
• Ability to interpret customer requirements.
• Good written and oral communication skills.

Responsibilities

• Greet customers in a courteous manner and interpret their requirements.
• Assist in managing customer vehicle workshop bookings.
• Carry out invoicing and administration systems efficiently.

Skills

Communication skills

Customer service experience

Computer skills

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

TRAINEE Service Advisor (CSR)
Renault Truck Commercials
Mon - Fri 45 hours + alternate Saturday mornings
up £30,000 (£12.81)DOE + overtime and benefits

Overview:
Working for our prestigious South West Bristol Dealership, you will preferably have some experience in front of house within the vehicle industry and face to face customer service. This role is the first line contact for our customers and you will be trained to identify service and parts requirements along with assisting in preparing the necessary depot actions to meet those customer requirements.

Training will cover:

• Greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
• Learn about the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
• Inform customers of completion times and payment methods and inform them of any additional work required and to gain the necessary authority to complete the work.
• To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
• Carry out the Service Department’s invoicing and administration systems efficiently once trained
• Excellent computer skills to learn and work on our systems
• To understand relevant systems relating to the Service Department including changes and on-going developments.
• Good communication skills, both written and oral.
• Overtime at x 1.5 for hours above basic weekly hours and for Saturday mornings.
• 25 days rising with service.
• Employee discounts across retailers, cinemas, ++++
• Cycle to work scheme

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.