Trainee Sales & Customer Engagement Assistant

Monstera Talent; Earsdon; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Full training

Career progression

Team environment

Job summary

Monstera Talent in Newcastle-upon-Tyne is seeking a Trainee Sales & Customer Engagement Assistant to join the team. You will represent established UK charities through face-to-face fundraising campaigns, engaging with the public to explain campaigns and the impact of fundraising.

This entry-level role requires no previous experience; full training and ongoing coaching are provided, with opportunities to progress into senior sales or leadership positions. Weekly pay and a supportive team await.

Qualifications

• Entry-level role with full training and ongoing coaching.
• No previous sales experience required.
• Ability to engage and explain campaigns to the public.

Responsibilities

• Engage with members of the public through face-to-face conversations
• Introduce charity campaigns and explain their purpose
• Communicate the impact of different fundraising initiatives
• Build rapport and establish positive relationships
• Answer questions and address potential concerns
• Encourage individuals to support relevant campaigns
• Complete supporter sign-ups accurately
• Work towards individual and team performance targets
• Represent charity partners professionally
• Develop confidence, communication, and sales techniques

Skills

Face-to-face communication

Customer engagement

Communication skills

Target-driven

Job description

Trainee Sales & Customer Engagement Assistant

Location: Newcastle-upon-Tyne

Full-Time | In-Person | Immediate Start

About the Role

Our client is looking for a Trainee Sales & Customer Engagement Assistant to join their Newcastle team, representing established UK charities through face-to-face fundraising campaigns.

You’ll engage directly with members of the public in local residential areas, introducing campaigns that support medical research, specialist care, and families who need long-term assistance.

This is an entry-level opportunity suited to someone who enjoys meeting new people, building relationships, and developing practical communication and sales skills.

No previous sales experience is required, as full training and ongoing coaching will be provided.

Key Responsibilities

• Engage with members of the public through face-to-face conversations
• Introduce charity campaigns and explain their purpose
• Communicate the impact of different fundraising initiatives
• Build rapport and establish positive relationships
• Answer questions and address potential concerns
• Encourage individuals to support relevant campaigns
• Complete supporter sign-ups accurately
• Work towards individual and team performance targets
• Represent charity partners professionally
• Develop confidence, communication, and sales techniques

Training & Progression

You’ll receive practical training covering campaign knowledge, communication, customer engagement, and effective sales techniques.

Ongoing coaching will help you build confidence and improve your performance, with opportunities to develop into senior sales, team leadership, training, and management positions.

Pay & Benefits

Around £600–£750 per week, paid weekly

Additional performance-related bonuses and commission

Full training and ongoing coaching

Clear opportunities for career progression

Hands-on sales and communication experience

Supportive and energetic team environment

Opportunity to represent established UK charities

No previous experience required

Who This Suits

We’re looking for someone who is approachable, confident, enthusiastic, and comfortable speaking with different people.

Experience in retail, hospitality, customer service, sales, or other people-facing environments would be beneficial but isn’t essential.

You’ll need a positive attitude, a reliable work ethic, and the motivation to learn and work towards targets.