Trainee Operations Manager

Job Advert; Waltham Cross; Presencial; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Bank holidays

Company car

Training and development

Career progression

Descripción de la vacante

OA are recruiting for a Trainee Operations Manager to join our client’s established removals business in Waltham Cross. You will gain hands-on experience across operations, customer service, sales and transport coordination while developing leadership and management skills.

The role starts at £35,000 per year with progression opportunities. Working with experienced managers, you will learn to coordinate domestic, overseas and commercial removals, plan schedules, allocate resources and monitor

Responsabilidades

• Oversee day-to-day running of a removals branch alongside experienced managers.
• Understand domestic, overseas and commercial removals and the processes from enquiry to job completion.
• Assist with planning and coordinating removal schedules, transport arrangements and staffing requirements.
• Allocate resources to meet operational requirements, including vehicles and personnel.
• Support monitoring of daily operations to ensure timeliness, safety and efficiency.
• Develop knowledge of fleet management, vehicle maintenance and transport compliance.
• Collaborate with drivers, removal operatives and office staff to clarify roles and responsibilities.
• Assist with team coordination, staff training and performance monitoring to build leadership skills.
• Handle customer enquiries, prepare quotations and respond professionally to queries or complaints.
• Deliver excellent customer service to ensure a positive experience during moves.
• Build relationships with customers, corporate accounts and business contacts.
• Assist with local sales and marketing to generate new business and increase branch revenue.
• Prepare, issue and follow up on quotations to maximise opportunities and secure new business.
• Identify opportunities and support development of new customer relationships and partnerships.
• Understand branch budgets, expenditure, profit margins and overall financial performance.
• Monitor KPIs such as revenue, costs and customer service levels and drive improvements.

Descripción del empleo

Trainee Operations Manager

OA are recruiting for a Trainee Operations Manager to join our client's established removals business. This is an excellent opportunity for an ambitious and motivated individual looking to develop a career in management, with an interest in removals, logistics, transport or operations.

Working alongside experienced management, you will gain hands‑on experience across all areas of the business, including day‑to‑day operations, customer service, sales, transport coordination, team management and financial performance. You will learn how to coordinate domestic, overseas and commercial removals while developing the skills and knowledge needed to progress into a management role within the business.

Location: Waltham Cross

Hours: Monday-Friday, 9:00am-5:30pm. Flexibility is required, as start and finish times may vary depending on day‑to‑day operational requirements. This may occasionally involve earlier starts or later finishes.

Salary: £35,000pa starting salary

Trainee Operations Manager Benefits

• 20+ days annual leave, plus 8 bank holidays
• Company car available for candidates with a full UK driving licence
• Hands‑on training and development across all areas of the business
• Opportunity to develop leadership and management skills
• Career progression opportunities within an established business

Trainee Operations Manager Key Responsibilities

• Work alongside experienced managers to learn how to oversee the day‑to‑day running of a removals branch.
• Gain an understanding of domestic, overseas and commercial removals, including the processes involved from initial enquiry through to job completion.
• Assist with planning and coordinating removal schedules, transport arrangements and staffing requirements.
• Learn how to allocate resources effectively, ensuring vehicles, equipment and personnel are available to meet operational requirements.
• Support the monitoring of daily operations to ensure jobs are completed safely, efficiently and on time.
• Develop an understanding of fleet management, vehicle maintenance and transport compliance.
• Work with drivers, removal operatives and office staff to understand their roles and responsibilities within the business.
• Assist with team coordination, staff training and performance monitoring, developing leadership skills along the way.
• Learn how to handle customer enquiries, prepare quotations and respond to customer queries or complaints professionally.
• Support the delivery of excellent customer service, ensuring customers receive a positive experience throughout their move.
• Develop and maintain relationships with customers, corporate accounts and business contacts.
• Assist with local sales and marketing activities to help generate new business and increase branch revenue.
• Learn how to prepare, issue and follow up on quotations to maximise opportunities and secure new business.
• Identify potential business opportunities and support the development of new customer relationships and partnerships.
• Gain an understanding of branch budgets, expenditure, profit margins and overall financial performance.
• Learn how to monitor key performance indicators (KPIs), including revenue, costs, job completion rates and customer service levels.
• Support initiatives to improve operational efficiency, customer satisfaction and business performance.
• Develop an understanding of relevant transport regulations, company procedures and industry requirements.
• Learn how to maintain Health & Safety standards, including risk assessments, manual h