Trainee Lettings Negotiator

Finders Keepers Ltd.; Dunstable; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a leading real estate provider in the UK as a Trainee Lettings Negotiator at our Dunstable Contact Centre. Play a vital role in connecting landlords with expert teams, managing enquiries, booking valuations, and providing exceptional customer service. This position offers competitive salary with uncapped commission, training, and growth opportunities in a supportive environment.

Benefits

Competitive Salary

Career Development

Incentives and Rewards

Free on-site parking

24/7 access to AIG Smart Health services

Qualifications

• Confident and professional engagement over the phone.
• Dedicated to delivering excellent service.
• Self-driven with a passion for meeting targets.

Responsibilities

• Handle inbound and outbound calls to understand property needs.
• Schedule rental valuations and ensure accurate handover.
• Build strong relationships with landlords and deliver positive service.

Skills

Exceptional Communication Skills

Customer-Centric Mindset

Motivated and Proactive

Organisational Excellence

Education

Background in customer service, sales, or lettings

Job description

Contact Centres – Sales

At Connells Group, we’re passionate about helping landlords successfully let their properties. Our team is at the heart of our success, and we’re looking for a professional, driven Trainee Lettings Negotiator to join our vibrant Contact Centre in Dunstable.

About the Role:

You’ll play a critical role in connecting landlords with our expert lettings teams. As the first point of contact, you’ll handle enquiries, book rental valuations, and provide outstanding service. Your ability to communicate effectively and manage relationships will directly contribute to our success.

Key Responsibilities:

• Engage with Landlords: Handle inbound and outbound calls to understand their property needs and secure rental valuation appointments.
• Schedule Appraisals: Book rental valuations for our branches and ensure accurate handover of information.
• Generate Opportunities: Identify new leads, follow up on enquiries, and contribute to the growth of the lettings business.
• Provide Excellent Service: Build strong relationships with landlords and deliver a positive, professional experience.
• Maintain Records: Keep accurate logs of customer interactions and appointments in our system.

What We’re Looking For:

• Exceptional Communication Skills: Confident, professional, and engaging over the phone.
• Customer-Centric Mindset: Dedicated to delivering excellent service and exceeding expectations.
• Motivated and Proactive: Self-driven with a passion for meeting targets and achieving results.
• Organisational Excellence: Able to prioritise tasks, manage time effectively, and ensure accuracy.
• Preferred Experience: Background in customer service, sales, or lettings is advantageous but not essential.

What We Offer:

• Competitive Salary: Realistic first-year OTE of £26,000–£32,000, with an uncapped commission structure.
• Career Development: Comprehensive training and a clear progression path within our growing company.
• Incentives and Rewards: Quarterly awards, team events, and paid trips for top performers.
• Supportive Benefits: Free on-site parking and 24/7 access to AIG Smart Health services for you and your family.

Why Join Us? This role is more than just a stepping stone; it’s an opportunity to make a real impact in the lettings industry. If you’re passionate about building relationships and excited about a career with growth potential, we’d love to hear from you.

Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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