Trainee Leakage Reduction Technician – Field

Yorkshire Water; Goole, Selby, Hull and East Yorkshire; On-site; GBP 32,000 - 290,000; Full time

Benefits offered by this job

Company van

Annual incentive bonus (£1,000 max)

Pension scheme (up to 12%)

Health/Wellbeing benefits

Job summary

Yorkshire Water is seeking a Customer Side Leakage Reduction Trainee Technician to join the Demand Management team. You will take end-to-end ownership of the customer journey, liaising with customers to resolve leakage on private pipework and using innovative detection technology to drive timely solutions.

Based in Central East coverage, this permanent role offers 37 hours per week, a competitive salary (£27,052–£29,102) and a comprehensive benefits package including a company van, pension and

Qualifications

• Strong communication and influencing skills with a customer-first mindset.
• Ability to work independently and as part of a team.
• Problem-solving skills and confidence to make decisions.
• Technical aptitude for leak detection and data interpretation.
• Full clean driving licence, no more than 6 points.

Responsibilities

• Deliver excellent face-to-face customer service, owning problems through to resolution.
• Detect and investigate customer side leakage to meet performance targets.
• Promote and validate repair work with service partners to ensure cost-effective solutions.
• Carry out accurate surveys and support legal enforcement processes (s.75).
• Use advanced leakage detection equipment and corporate systems (e.g., Temetra, Netbase).
• Collaborate with internal teams and external partners to drive efficiency and innovation.
• Maintain the highest standards of health and safety and customer experience.

Skills

Strong communication

Teamwork

Problem-solving

Leak detection tech

Full driving licence

Job description

Yorkshire Water is seeking a Customer Side Leakage Reduction Trainee Technician to join the Demand Management team. You will take end-to-end ownership of the customer journey, liaising with customers to resolve leakage on private pipework and using innovative detection technology to drive timely solutions.

Based in Central East coverage, this permanent role offers 37 hours per week, a competitive salary (£27,052–£29,102) and a comprehensive benefits package including a company van, pension and