Trainee IT Support Officer

Buro Happold; Leeds; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Buro Happold is seeking a Trainee IT Support Officer to join their Leeds office on a full-time basis. The role involves IT maintenance, customer service, and supporting various technical issues while working in a hybrid environment. Ideal candidates will possess strong organizational skills and a passion for technology.

Benefits

Hybrid working arrangements

Discretionary bonus

25 days holiday entitlement

Generous company pension scheme

Flexible benefits including cycle scheme

Enhanced parenthood leave policies

Continuous development programs

Employee assistance programme

Qualifications

• Experience in troubleshooting Windows systems and Microsoft Office.
• Strong customer service experience and communication skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Complete allocated tickets from the Service Desk.
• Support 3rd line teams with local tasks.
• Manage equipment procurement and stock.

Skills

Organisational skills

Customer Service

Microsoft Office Troubleshooting

Windows 10/11 Troubleshooting

Excellent communication

Education

Good secondary education or equivalent

Industry related qualifications

Tools

ServiceNow or equivalent ITSM tool

MECM/SCCM Administration

On Prem AD administration

Job description

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Building engineering teams to work on niche projects in an ever challenging world.

Are you looking for your next challenge in the world of IT? Buro Happold has an exciting opportunity for a Trainee IT Support Officer to join the team on a full-time permanent basis.

The role will be based in our Leeds office and hybrid working is available with 3 days a week in the office. Occasional travel to the other offices will be required.

The successful candidate will be expected to complete defined IT maintenance and support tasks as directed by the IT Leadership team, through the IT Service Desk, and in support of the IT Support Leader based in Manchester.

Occasional travel to other remote UK offices may be required.

Success in this role will involve an individual focused on providing exceptional customer service to our colleagues around the UK. The individual will be naturally curious and enjoy solving a wide range of technical issues. Organisational skills will be required to ensure governance around asset management (software and hardware is maintained) and processes for on/off boarding staff run smoothly.

The individual will be able to work autonomously, using resources available to identify the cause of technical incidents, or be able to fix them. Equally the team member will be able to work as part of a team ensuring shared work is communicated effectively.

Accountabilities:

• Complete allocated tickets from the Service Desk in line with agreed service levels
• Complete IT related tasks in the London offices
• Supporting 3rd line teams with local tasks in the office
• On and Off boarding Staff
• AV / Video Conferencing Support and Setup
• Equipment procurement & Stock management
• Desk side support

Your skills and experience:

• Strong organisational skills, with the ability to work independently and prioritize effectively
• Microsoft Office Troubleshooting
• Windows 10/11 Troubleshooting
• Windows Server Troubleshooting
• Excellent communication skills with the ability to interact professionally with a diverse range of colleagues
• Customer Service Experience
• Administering and supporting O365 (Exchange/Azure AD/Endpoint)
• ServiceNow or equivalent ITSM tool experience
• MECM/SCCM Administration
• On Prem AD administration
• Knowledge of VC/Conferencing Systems (Teams Rooms)

Desirable Qualifications and Accreditations:

• Good secondary and/or equivalent education: A Levels, HND/C, or degree.
• Industry related qualifications.

What's in it for me?

The chance to take on a leadership role in a growing team, working alongside various environmental and engineering disciplines on some of the most significant projects in the UK.

Join us to find out what you’re really capable of. -TG1

What We Offer You

Bring your knowledge and expertise to one of the world's most respected consultancies.

• Hybrid working arrangements
• Discretionary bonus
• Holiday entitlement of 25 days per annum (exclusive of bank holidays) and flexible holiday arrangements
• Generous company pension scheme, life assurance and income protection
• Flexible benefits including cycle scheme, dental insurance, optical cover, travel insurance, season ticket loans, and corporate discounts
• Enhanced parenthood leave policies
• A strong commitment to continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you
• Entitlement to two memberships to professional bodies or subscriptions
• A commitment to your wellbeing through a comprehensive employee assistance programme and wellbeing activities
• An opportunity to support your local community and those in society that are most in need, wherever they are located in the world through our Share Our Skills (SOS) programme
• A supportive and inclusive environment that will welcome you through social and outreach activities from the Young Employees Forum to mentoring
• An international culture that wherever your career takes you at Buro Happold, you won't be far from exceptional.

Apply now and be where exceptional is everywhere.

A place for everyone

Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing difference allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments, we could make to the application process to make it easier and more comfortable for you. Contact [e-mail] so we can work with you to support you throughout your application .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Construction

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