Trainee Insolvency Administrator

BTG; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Option to Buy Holidays

Professional Qualification Support

Enhanced maternity and paternity leave

Social events throughout the year

24/7 Access to virtual GP + Mental Health Support

Job summary

BTG in Sheffield is seeking a professional to support experienced colleagues in managing personal insolvency cases. This role involves assisting with incoming communications, drafting correspondence, and maintaining accurate client records. Ideal candidates will possess strong communication skills, attention to detail, and a willingness to learn. The position offers various perks such as a company pension and professional qualification support, contributing to a positive working environment focused on empathy and problem-solving.

Qualifications

• Strong communication and customer service skills, with the ability to build trust.
• Proactive, organized, and comfortable managing multiple tasks.
• High attention to detail when handling sensitive financial information.
• Resilient, calm under pressure, and able to handle sensitive conversations professionally.

Responsibilities

• Support experienced colleagues in managing personal insolvency cases such as bankruptcies and IVAs.
• Assist in managing and organizing incoming emails and phone calls.
• Draft and send correspondence to support client engagement.
• Maintain accurate client and creditor records.
• Communicate with clients, creditors, and other stakeholders.
• Gather financial information and assist in preparing reports.

Education

GCSE Maths and English (grade 4–9 or equivalent)

Job description

• Support experienced colleagues in managing personal insolvency cases such as bankruptcies, Individual Voluntary Arrangements (IVAs), and Debt Relief Orders (DROs).
• Assist in managing and organising incoming emails and phone calls, ensuring timely, professional, and empathetic responses.
• Draft and send correspondence to support client engagement, including arranging appointments and follow-ups.
• Maintain accurate client and creditor records, ensuring all case files are up to date and compliant.
• Communicate with clients, creditors, and other stakeholders, often supporting individuals through sensitive financial situations.
• Gather financial information, review documentation, and assist in preparing reports to support case progression and decision‑making.
• Support clients through the insolvency process with clear communication and professionalism.
• Develop a strong understanding of personal insolvency processes and legislation through hands‑on experience and supported learning.

What we’re looking for

We don’t expect you to have experience in insolvency – we’ll teach you everything you need to know!

• Interested in working in a professional services or advisory environment
• Curious, empathetic, and motivated to help individuals navigate challenging situations
• Strong communication and customer service skills, with the ability to build trust
• Proactive, organised, and comfortable managing multiple tasks
• High attention to detail, particularly when handling sensitive financial information
• Eager to learn and develop new skills
• Clear and confident communication, both written and verbal
• Able to work independently and as part of a team
• Resilient, calm under pressure, and able to handle sensitive conversations professionally
• GCSE Maths and English (grade 4–9 or equivalent)

As a broader PLC group, we’ve doubled in size since 2019 and we have ambitions to maintain that growth profile moving forward, so we’re looking for people who want to help us shape our future. We value applied intellect, curiosity and an entrepreneurial spirit and we’re committed to creating an inclusive environment where everyone can thrive.

• Company pension
• Cycle to work scheme
• Option to Buy Holidays
• Professional Qualification Support
• Enhanced maternity and paternity leave
• Social events throughout the year
• 24/7 Access to virtual GP + Mental Health Support

What is personal insolvency?

Personal insolvency focuses on supporting individuals who are experiencing financial difficulty. As part of our team, you’ll help people understand their options, navigate complex processes, and work towards a more stable financial future. It’s a role where professionalism, empathy, and problem‑solving all come together to make a real difference.