Trainee First Response Technician

TN United Kingdom; Greater London; On-site; GBP 24,000 - 25,000; Full time

Job summary

Join a leading damage restoration company as a Trainee First Response Technician. This entry-level role offers the chance to learn and grow while assisting with fire and water damage restoration projects. Ideal for those eager to develop in a dynamic environment, providing excellent customer service and supporting experienced technicians.

Benefits

23 days Annual leave plus statutory holidays

Discretionary performance related bonus

Life insurance cover

Enhanced company pension scheme

Employee of the month & employee of the year awards

Refer a Friend scheme

Extra day’s holiday for your birthday

Paid volunteering/charity day a year

Support in development and wellbeing

Training and development opportunities

Qualifications

• Driven, customer-focused, and eager to learn.
• Excellent spoken and written communication skills.

Responsibilities

• Assisting with cleaning, drying, and sanitising tasks.
• Monitoring and installing drying equipment on-site.
• Maintaining health and safety standards.

Skills

Communication

Teamwork

Customer Service

Basic Computer Knowledge

Job description

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Are you ready to start your career in damage restoration?
At Trinity First Response, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This exciting entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.

What will you be doing?
As a Trainee First Response Technician, you’ll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage. Your responsibilities will include:

• Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
• Helping to monitor and install drying equipment on-site.
• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
• Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
• Maintaining health and safety standards at all times.
• Providing excellent customer service to policyholders and other relevant parties.

What we’re looking for:
We want someone who is driven, customer-focused, and eager to learn. The ideal candidate will have:

• Excellent spoken and written communication skills.
• The ability to work effectively within a team and under pressure.
• Basic computer knowledge and strong administrative skills.
• A full, clean driving license with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

In return, we can offer you:

Basic Salary £24,000-25,000 (DOE), as well as market leading benefits.

• 23 days Annual leave plus statutory holidays
• Discretionary performance related bonus
• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year
• Support in your development and wellbeing, including an Employee Assistance Program (EAP)
• Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
• Social events

If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.