Trainee Field Service Engineer - Twickenham

Pacifica Group; Twickenham; On-site; GBP 32,000 - 33,000; Full time

Job summary

An established industry player is seeking motivated individuals to become Trainee Domestic Appliance Field Service Engineers. This role offers comprehensive training and mentorship, ensuring you develop the skills needed to excel in repairing a variety of household appliances. With a competitive salary and numerous benefits including a pension scheme and opportunities for progression, this position is perfect for those looking to embark on a rewarding career path. Join a company committed to sustainability and customer satisfaction, and take the first step towards a fulfilling career today.

Benefits

Company Pension Scheme

30 Days Annual Holiday

Bonus Scheme

Wellbeing and Work-life Balance

Death in Service Benefit

Complimentary MAP for Home Appliances

Costa Card Gift Cards

Entry into Monthly Cash Prize Draw

Specialist Training

Private Van Use

Qualifications

• Looking for candidates with electrical/mechanical experience.
• Must possess a full UK driving manual license.

Responsibilities

• Provide excellent customer service while repairing domestic appliances.
• Work independently in customers' homes, ensuring high standards.

Skills

Problem Solving

Communication Skills

Practical Skills

Customer Service

Confidence

Enthusiasm

Attention to Detail

Tools

Hand Tools

Tablet

In-house Engineer Software

Job description

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Pacifica - Trainee Domestic Appliance Field Service Engineer - Twickenham

Stuck in a dead-end job? Looking to kickstart a new career? Save society from appliance emergencies and become a Trainee Domestic Appliance Field Service Engineer!

We'll help you learn - We're ideally looking for people with previous electrical/mechanical experience. We'll build on your skill set by providing you with our industry-leading City and Guilds Assured training, enabling you to earn while you learn with your Domestic Appliance Field Service Engineer mentor - you'll be a fully-fledged Domestic Appliance Field Service Engineer in no time!

Your Mentor - No Trainee should be without a mentor to guide them through the new challenges and unfamiliar territory that lie ahead - your mentor will support you along your new career path.

Purpose Built Training Facilities - You'll receive top-notch training at our purpose-built training facility in the North East of England, where our Domestic Appliance Field Service Repair Experts will teach you the skills you'll need to embark on your new adventure. We will give you extensive training across main appliance types including washers, tumble dryers, refrigeration, dishwashers, and electric cookers.

Tools, equipment, Tablet, Van and uniform provided - You'll be supplied with your own uniform, tablet, tools of the trade, and your very own van and fuel card - everything you need to kickstart your new career.

Pacifica is one of the UK's largest providers of outsourced support and repair of Domestic Appliances. Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.

Our Purpose; We exist to keep households running while protecting the environment.

Our Vision; We are proud to care for our customers' appliances for a more sustainable world.

We offer a competitive salary with wage increases throughout your training period, provided you pass the relevant stages in the required time.

Being a Domestic Appliance Field Service Engineer isn't for everyone; we're looking for people with the right attitude, characteristics, and interests to take on the challenge.

Do you have what it takes? The ideal candidate will be both technically minded and customer-focused, possessing the following personal attributes:

• Practically minded: You will be comfortable and competent when using hand tools, have an eye for detail, and an aptitude for problem solving.
• Enthusiasm for the role: The job is not a walk in the park; we need to know you will power through when things get tough.
• Confidence: As the job entails working in customer's homes, you must have the confidence to work alone and interact with customers daily.
• Can-do attitude: You need to be up for the challenge and strive for success.
• Driven: You must possess a desire to learn new skills and develop yourself.
• Great communicator: As you'll be working directly with customers, communication skills are a must. You will be articulate and good with verbal and written English.

A variation of challenges makes for a more interesting life; we can assure you'll never be bored working for Pacifica. In an industry that is going from strength to strength, there has never been a more exciting time to embark on a new career with us.

Benefits

• Competitive salary of £32,500 - £33,000 per annum depending on experience for a 40-hour week (inclusive of £7,000 per annum London Weighting for engineers living within the inner M25 area)
• Company Pension scheme
• Bonus scheme to increase earnings
• Private Van use (optional, subject to HMRC Tax rules)
• 30 days annual holiday allowance including 8 bank holidays
• Wellbeing and work-life balance
• Excellent opportunities for progression and promotion within our business.
• Death in service benefit at 3x salary
• Company online retailer saving portal
• Complimentary MAP (Multi Appliance Protection) for your own home appliances.
• Costa card gift cards - monthly nominations by Team Managers
• Entry into monthly Cash Prize draw

Additional Benefits

• Van stock supplied and automatically replenished based on your personal usage.
• Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of un-used parts via the same process.
• Easy-to-use in-house engineer software for repair visits
• No Sales targets for customer consumables
• Pre-order against your own jobs
• Specialist training

Full UK Driving manual licence required with no more than 6 points