Trainee Field Service Engineer - Northampton

Pacifica; Northampton; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to embark on a rewarding career as Trainee Domestic Appliance Field Service Engineers. This role offers comprehensive training, mentorship, and the opportunity to work with a variety of household appliances. With a focus on customer satisfaction and environmental sustainability, you will receive all necessary tools and support to thrive in this dynamic field. Enjoy a competitive salary, ample benefits, and opportunities for progression as you join a company committed to excellence and innovation.

Benefits

Company Pension scheme

Optional private van use

30 days holiday

Wellbeing and work-life balance focus

Opportunities for progression

Death in service benefit

Online retailer savings portal

Complimentary Multi Appliance Protection

Monthly cash prize draw

Monthly Costa card gift cards

Qualifications

• Full UK manual driving license required with no more than 6 points.
• Previous electrical/mechanical experience preferred.

Responsibilities

• Learn and develop skills in appliance repair and maintenance.
• Work independently while engaging with customers.

Skills

Problem-solving aptitude

Customer service skills

Attention to detail

Communication skills

Technical mindset

Tools

Hand tools

Engineer software

Tablet

Job description

Pacifica - Trainee Domestic Appliance Field Service Engineer - Northampton

Stuck in a dead-end job? Looking to kickstart a new career? Save society from appliance emergencies and become a Trainee Domestic Appliance Field Service Engineer!

We'll help you learn: We're ideally looking for people with previous electrical/mechanical experience. We'll build on your skill set by providing you with our industry-leading City and Guilds Assured training, enabling you to earn while you learn with your Domestic Appliance Field Service Engineer mentor. You'll become a fully-fledged Domestic Appliance Field Service Engineer in no time!

Your Mentor: No Trainee should be without a mentor to guide them through new challenges and unfamiliar territory. Your mentor will support you along your new career path.

Purpose Built Training Facilities: You'll receive top-tier training at our purpose-built training facility in the North East of England, where our experts will teach you the skills needed to embark on your new adventure. Training covers main appliance types including washers, tumble dryers, refrigeration, dishwashers, and electric cookers.

Tools, equipment, Tablet, Van, and uniform provided: You'll be supplied with your own uniform, tablet, tools, van, and fuel card—everything you need to start your new career.

Pacifica is one of the UK's largest providers of domestic appliance support and repair, employing over 250 qualified engineers and repairing over 350,000 appliances annually. As a Carbon Neutral Company, we aim to reach net-zero carbon by 2035.

Our Purpose: We exist to keep households running while protecting the environment.

Our Vision: We care for our customers' appliances for a more sustainable world.

We offer a competitive salary with increases throughout your training period upon passing relevant stages within the timeline.

Being a Domestic Appliance Field Service Engineer requires the right attitude, characteristics, and interests.

Do you have what it takes? The ideal candidate will be technically minded and customer-focused, with attributes such as:

• Practically minded: Comfortable with hand tools, detail-oriented, problem-solving aptitude.
• Enthusiastic: Ready to persevere through challenges.
• Confident: Comfortable working alone and engaging with customers.
• Can-do attitude: Motivated to succeed.
• Driven: Eager to learn and develop new skills.
• Great communicator: Articulate with strong verbal and written English skills.

Working in this industry is dynamic and rewarding. Now is an exciting time to start your new career with Pacifica.

Benefits

• Salary of £25,500 - £26,000 annually for a 40-hour week
• Company Pension scheme
• Bonus scheme
• Optional private van use (subject to HMRC rules)
• 30 days holiday including bank holidays
• Wellbeing and work-life balance focus
• Opportunities for progression
• Death in service benefit (3x salary)
• Online retailer savings portal
• Complimentary Multi Appliance Protection for your home
• Monthly Costa card gift cards
• Monthly cash prize draw

Additional Benefits

• Van stock replenished based on usage
• Daily spare parts delivery to nearby pickup points
• Easy-to-use engineer software
• No sales targets for consumables
• Pre-order system for your jobs
• Specialist training

Full UK manual driving license required with no more than 6 points.