Trainee Fibre Field Technician

BUUK Infrastructure; Carlisle; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension contributions up to 10%

33 days holiday + 2 extra weeks

Hybrid working for eligible roles

Referral bonus £1000

Job summary

BUUK Infrastructure is seeking a Fibre Field Technician to support the OFNL network from the Carlisle area. This field-based role covers Newcastle into Scotland and involves maintenance and incident response.

Key duties include routine maintenance of FTTP equipment, collaborating with NOC and field engineering teams, on-call standby, PPE use, and maintaining documentation and safe working practices.

Qualifications

• Practical experience using hand held tools.
• Ability to communicate effectively with colleagues and customers.
• Willingness to participate in standby rota and on-call duties.

Responsibilities

• Perform routine maintenance of telecoms equipment deployed in the FTTP network.
• Support NOC and Field engineering teams in incident response and maintenance.
• Participate in callouts and on-call periods including weekends and public holidays.
• Create and maintain OFNL documentation and reporting.

Skills

Self-motivated

Enthusiastic

Team player

Customer-focused

Education

City & Guilds 3667-02

NRSWA certificate

Safety underground SA002

Tools

OTDR tester

Job description

Additional Location Information: Carlisle

Contract type: Permanent

Posting End Date: 06/10/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for Fibre Field Technician who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

We are ideally looking for someone in the Carlisle area. This is a field based role covering from Newcastle into Scotland.

Purpose of this role

Field based role facilitating the maintenance and incident response for events on the OFNL network.

Your key responsibilities are

Perform routine maintenance of telecoms equipment deployed in our Fibre To The Premises (FTTP) network.

Working for the OFNL wholesale/operational brand and providing support to our Network Operation Centre (NOC) and Field engineering teams.

This position will also require participation in a call out rota to be first responders and carry initial fault diagnosis or maintenance work during out of hours periods including weekends and public holidays.

Contribute to the successful delivery of OFNL services.

Day to day maintenance of OFNL’s network equipment.

Site audits against network design standards and specifications.

Work safely at all times wearing relevant PPE that is supplied.

Act as an OFNL representative and provide escort for third party access as required.

Provide “remote hands” for NOC engineering teams.

Provide support to field engineers during 2-person activities.

Create and maintain OFNL documentation as required.

Attend training courses and keep up to date with relevant technologies.

Always conduct themselves professionally.

Ability to demonstrate an enthusiastic and energetic approach and a passion for customer service.

Ability to communicate both verbally and in writing and to form good relationships with staff at other levels within the business.

Ability to display initiative, make rational and appropriate decisions.

Proficient in following BU-UK and OFNL procedures.

Capable of solving problems and overcoming obstacles.

Ability to achieve targets and assigned outcomes.

Ability to operate independently and as part of a team.

Understand and displays positive attitudes to work.

Willing to take on responsibilities, challenges and to learn.

Ability to manage multiple tasks and prioritise work.

Experience/Knowledge

Practical experience using hand held tools

Abilities/Skills

Self-motivated and enthusiastic.

City & Guilds 3667-02.

NRSWA certificate.

Safety underground certificate SA002.

Experience in network maintenance task, GPON/FTTH technology or telecom environment.

Use of an OTDR tester and an ability to analyse results.

Able to adapt to changing work practices and environment.

Conditions of Employment

You are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to going into customers’ homes.

You will hold a driving licence.

You will be required to participate in a standby rota.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 10% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.