Trainee Fault Technician

TN United Kingdom; Salford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading electricity network operator in Salford as a Trainee Fault Technician. You'll respond to outages, ensuring customer service and rapid restoration of supplies. This role requires a minimum qualification of City&Guilds L2, with opportunities for professional development and a supportive team environment.

Benefits

26 days annual leave

Employee rewards portal

Market-leading contributory pension scheme

Employee assistance programme

Opportunity for professional development

Qualifications

• Minimum City&Guilds L2 qualification required.
• LV Fault Management authorisation is desirable.

Responsibilities

• Provide first response to outages and safety-critical calls.
• Carry out operational activities related to LV and HV Network restoration.
• Keep customers informed during fault management.

Skills

Communication

Technology Competence

Education

City&Guilds L2

Job description

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We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our South Operations team has a fantastic opportunity for a Trainee Fault Technician to join them in Salford.

Our role

As a Trainee Fault Technician, you'll be responsible for providing the first response to unplanned outages and safety-critical calls across the region. You will do this in accordance with safe working practices whilst delivering exceptional customer service and rapid restoration of supplies to exceed company targets.

In your role, you can expect to be:

• Providing exceptional customer service, and being sensitive to the needs of diverse customer groups, including vulnerable customers;
• First response to customer-reported issues at the service position;
• Carrying out operational activities related to LV and HV Network restoration, including switching, fusing, linking and deployment of LV transient management equipment;
• The primary site response in support of transient management;
• Carry out LV fault management, including the location of faults and coordination of the activities of industrial teams and contractors, whilst proactively keeping customers informed;
• Deploying generation to support restoration times and individual customer needs as required.

What we’re looking for

To succeed in this role, you’ll need to be qualified to a minimum of City&Guilds L2 or above, LV Fault Management authorisation is desirable.

You will also require:

• Comprehensive knowledge of the electricity distribution network;
• Understanding of associated Codes of Practice;
• To be competent in the use of technology and possess excellent communication skills.

What we’re offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

• 26 days annual leave increasing with length of service
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [emailprotected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.