Trainee Dealer

Metropolitan Gaming; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Service charge and tips

Enhanced pay after midnight

Discounts and perks across travel, etc

Company pension scheme and life保险

Discount on Food and non-alcoholic Bev

Season ticket loan and cycle to work

Job summary

Metropolitan Gaming is seeking trainee casino dealers to learn the art of dealing a variety of games in a professional and customer-focused manner. You will develop skills to provide entertaining gaming experiences while ensuring compliance with casino regulations and company policies.

As part of a close-knit team, you will train on dealing procedures for Blackjack, Roulette and Poker, manage chips and payouts, and contribute to a welcoming, high-standard guest experience across shifts,

Qualifications

• Willingness to undergo comprehensive training to learn casino dealing rules and procedures.
• Ability to provide fair, efficient, and entertaining gaming experiences while complying with regulations.
• Customer-focused approach and professional demeanour.

Responsibilities

• Participate in structured training sessions to learn dealing procedures for games such as Blackjack, Roulette and Three Card Poker.
• Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently.
• Learn and adhere to all gaming regulations, internal controls, and security procedures.
• Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment.
• Ensure integrity and fairness in all gameplay, following house rules and casino standards.
• Learn to manage table inventory, exchange chips, and accurately calculate payouts.
• Assist with customer inquiries and resolve minor issues in a courteous and professional manner.
• Work as part of a team to ensure smooth table operations and excellent customer service.

Skills

Customer service orientation

Teamwork

Attention to detail

Professional conduct

Tools

Cards

Chips

Shufflers

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It's about energy. Atmosphere. Service that's sharp and in sync with the moment.

Driven by people, we're a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you're upbeat, curious and ready to get involved, you'll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You'll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Service charge and tips
• Enhanced pay after midnight
• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work

What We Are Looking For

Individuals willing to receive comprehensive training to learn the rules, procedures, and techniques required to deal a variety of casino games in a professional and customer-focused manner. You will develop the skills to provide fair, efficient, and entertaining gaming experiences while ensuring compliance with casino regulations and company policies.

Main Responsibilities

• Participate in structured training sessions to learn the rules and dealing procedures for games such as Blackjack, Roulette and Three Card Poker.
• Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently.
• Learn and adhere to all gaming regulations, internal controls, and security procedures.
• Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment.
• Ensure integrity and fairness in all game play, following house rules and casino standards.
• Learn to manage table inventory, exchange chips, and accurately calculate payouts.
• Assist with customer inquiries and resolve minor issues in a courteous and professional manner.
• Work as part of a team to ensure smooth table operations and excellent customer service.

Service Behaviours

Our Trainee Dealers are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Trainee Casino dealers will spend a large portion of their shift on their feet working directly with the public.