Trainee Customer Service & Sales Specialist

JR United Kingdom; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Trainee Customer Service & Sales Specialist to join their team in Stoke-on-Trent. This exciting role offers the opportunity to learn from experienced professionals and develop skills in customer service and sales. You'll engage with customers, process orders, and collaborate with cross-functional teams, all while receiving valuable training. If you're a fast learner with a passion for helping others, this is your chance to build a meaningful career in a supportive environment where your contributions matter. Apply now to embark on this rewarding journey!

Qualifications

• Fast learner able to apply knowledge practically.
• Experience in customer service is advantageous.

Responsibilities

• Respond to customer calls and email inquiries.
• Process sales orders and ensure document compliance.
• Support issue resolution and uncover customer opportunities.

Skills

Customer Service

Communication Skills

Problem Solving

Self-Motivation

Education

High School Diploma

Job description

Trainee Customer Service & Sales Specialist, stoke-on-trent

Client:

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

10

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.

OUR VISION:

Be the best performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life’s essentials.

Role overview

We have a great opportunity for someone to join our UK Customer Service team in a role which will train you to be a Customer Service Specialist, with the potential pathway into sales. Based at our Crewe office, you will learn from our experienced team to develop your skills and progress to a Customer Service Specialist.

Additionally, this will also provide training and exposure to our sales group where a route to sales is possible through ‘Inside Sales’ activities which will give you the chance to hone your newly acquired skills to actively engage with potential customers.

If you’re interested in being developed within our sales and customer service teams, apply now!

Typical activities

1. Respond to incoming customer calls and email enquiries.
2. Process sales orders, credits, returns, and ensure document compliance.
3. Partner with internal teams and undertake educational activities to develop your product and process knowledge.
4. Collaborate with cross functional teams to exchange information and update customer information.
5. Actively support issue resolution.
6. Undertake outbound calls to uncover exciting customer opportunities in partnership with our sales team.

Requirements

1. A fast learner who can develop their skills and apply the knowledge in a practical setting.
2. Experience in a customer service orientated role would be an advantage.
3. Personable and someone who enjoys interacting with people.
4. Self-motivated with a sense of accountability.
5. Able to live and work in the UK without restriction.

Ready to have a career where your work has purpose and your colleagues care about your well-being? Please submit your application in English via our recruitment system, accessed by clicking ‘apply’.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 18/04/2025 by JR United Kingdom