Trainee Customer Service & Sales Specialist

Greif; Sandbach; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their UK Customer Service team. This role offers a unique opportunity to develop into a Customer Service Specialist while gaining exposure to sales activities. You will be trained by experienced professionals, learning to handle customer inquiries, process orders, and collaborate with cross-functional teams. The company values purpose-driven work and employee well-being, providing a supportive environment for growth and development. If you are eager to enhance your skills in customer service and sales, this is the perfect opportunity for you.

Qualifications

• Fast learner with a strong ability to develop skills in a practical setting.
• Experience in customer service is preferred but not mandatory.

Responsibilities

• Respond to customer calls and emails, processing orders and returns.
• Collaborate with teams to enhance product knowledge and resolve issues.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Sales Skills

Education

High School Diploma

Relevant Experience in Customer Service

Job description

Job Description

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.

OUR VISION:
Be the best performing customer service company in the world.

OUR PURPOSE:
We create packaging solutions for life’s essentials.

Role overview

We have a great opportunity for someone to join our UK Customer Service team in a role which will train you to be a Customer Service Specialist, with the potential pathway into sales. Based at our Crewe office, you will learn from our experienced team to develop your skills and progress to a Customer Service Specialist.

This role will also provide training and exposure to our sales group where a route to sales is possible through ‘Inside Sales’ activities, giving you the chance to hone your newly acquired skills to actively engage with potential customers.

If you’re interested in being developed within our sales and customer service teams, apply now!

Typical activities

• Respond to incoming customer calls and email enquiries.
• Process sales orders, credits, returns, and ensure document compliance.
• Partner with internal teams and undertake educational activities to develop your product and process knowledge.
• Collaborate with cross-functional teams to exchange information and update customer information.
• Actively support issue resolution.
• Undertake outbound calls to uncover exciting customer opportunities in partnership with our sales team.

Requirements

• A fast learner who can develop their skills and apply the knowledge in a practical setting.
• Experience in a customer service-oriented role would be an advantage.
• Personable and someone who enjoys interacting with people.
• Self-motivated with a sense of accountability.
• Able to live and work in the UK without restriction.

Ready to have a career where your work has purpose and your colleagues care about your well-being? Please submit your application in English via our recruitment system, accessed by clicking ‘apply’.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.