Trainee Claims Handler - Motor Insurance

Red Dot Search UK Limited; Piddinghoe; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Free parking

Fully funded CII qualifications

One-to-one coaching from in-house-trs

29 days' holiday including bank hols

Hybrid after probation

Job summary

Red Dot Search UK Limited in Bolton is recruiting a Trainee Claims Handler in Motor Insurance. No prior insurance experience is required. You will start with a 35-hour week, Monday to Friday, 9am–5pm, with on-site onboarding and free parking.

Training includes fully funded CII qualifications and one-to-one coaching from an in-house trainer. The role offers a clear pathway into motor claims and a supportive training environment.

Qualifications

• Customer service experience or aptitude for handling customers calmly.
• Good phone manner and ability to manage workload with deadlines.
• Willingness to learn insurance terminology and process.
• GCSEs in English and Maths required; driving licence preferred.

Responsibilities

• Take motor claims when they come in and collect accurate details.
• Manage your own caseload by phone and in writing to keep progress.
• Be the main contact for policyholders and brokers.
• Learn liability concepts: determine fault and explain why.
• Flag any potential inconsistencies or irregularities.

Skills

Customer service

Phone communication

Organisation

Learnability

Education

GCSE English and Maths

Full driving licence

Tools

Driving licence

Computer systems

Job description

Trainee Claims Handler - Motor Insurance

Trainee Claims Handler – Motor Insurance | Bolton | £24,479 – £26,500 | Full Training + Funded Qualifications

No insurance experience needed. 35 hours, Monday to Friday, 9am–5pm. No evenings, no weekends. Free parking. Fully funded CII.

We are recruiting a Trainee Claims Handler in Bolton for an established, FCA-regulated insurance business. You do not need to have worked in insurance. You need to be good with people on the phone, organised enough to run your own workload, and interested in learning a proper trade.

This is the route into insurance that people struggle to find. Most claims jobs want two years' experience. This one trains you, pays for your CII qualifications, and gives you a dedicated in-house trainer who coaches you one to one.

Who this is for: if you are in a contact centre, in complaints, in customer service for a utility, a housing association, a lettings agent or a bank, you are closer to being a Trainee Claims Handler than you think. You already run a caseload. You already work to a deadline and to rules someone audits. You already ring people who are having a bad day and sort it out. That is most of the job. The insurance part is what they teach you. Also worth a look if you are in retail or hospitality management and want out of evenings and weekends for good.

Once you are trained, a Trainee Claims Handler here will:

• - Take motor claims when they first come in, get the details right, and tell the customer honestly what happens next


• - Work your own caseload of claims by phone and in writing, and keep every one moving


• - Be the point of contact for policyholders and brokers


• - Learn how liability works: who was at fault and why


• - Flag anything that does not look right

What you get:

• - £24,479 – £26,500, with annual salary reviews


• - 35 hours, Monday to Friday, 9am–5pm. No evenings. No weekends. No rota. Flexible start and finish, hybrid after probation


• - Fully funded CII qualifications, a recognised professional qualification, paid for


• - One-to-one coaching from a dedicated in-house claims trainer


• - 29 days' holiday including bank holidays, rising to 36 with length of service, plus your birthday off


• - Free on-site parking, casual dress, cycle to work scheme, sports and social club


• - A Living Wage and Living Hours employer, Disability Confident Committed

Being straight with you: the learning curve is real. Insurance has its own language and it takes a few months before claims feel routine. It is also five days a week on site to begin with, and you will need to drive, because the site is on the edge of Egerton and the bus will not get you there for nine. What you get for that is a qualification somebody else pays for, and a career with somewhere to go.

• - Customer service experience in some form: contact centre, complaints, retail, hospitality, admin


• Good on the phone, and able to stay calm when someone is not


• Organised, accurate, and comfortable picking up new computer systems


• GCSEs (or equivalent) at grade C/4 or above in English and Maths


• Willing to work towards the CII Certificate (fully funded, in work time)


• Full driving licence and your own transport