Trainee Bus Driver

Arriva UK Bus Ltd; Gillingham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Free bus travel for you and your house

Employee Assistance Programme

Arriva Village discounts

Overtime premium rates

Job summary

Arriva UK Bus Ltd in Gillingham is seeking someone to join as a Bus Driver who acts as a friendly ambassador for the company, helping customers during their journeys and ensuring they feel safe and valued. No prior bus driving experience is required; full training to obtain a PCV licence is provided.

You'll greet customers, provide journey information, support those with accessibility needs, and stay calm in challenging situations while delivering great service across rotating shifts.

Qualifications

• Aged 18 or over
• UK driving license held for at least 6 months
• No more than 6 penalty points
• Ability to pass a drug and alcohol test
• Ability to pass an English comprehension test
• Proven customer service experience is required
• A friendly, patient, and approachable manner
• Flexibility to work early mornings, evenings, and weekends

Responsibilities

• Greet customers warmly and professionally
• Answer questions and provide journey information
• Support passengers with additional needs
• Handle situations calmly and empathetically
• Create a positive experience for customers on every journey

Skills

Customer service experience

Strong communication

English comprehension

Job description

Start your bus driving career with Arrivaat our Gillingham depot, where customer service comes first,and people are at the heart of everything we do.

This is much more than a driving role. As a Bus Driver, youll be a front-line ambassador for Arriva, supporting customers throughout their journeys and helping them feel safe, welcome, and valued. From assisting elderly passengers, reassuring nervous travellers, helping parents and children, to supporting customers with accessibility needs — your people skills will be just as important as your driving.

If you have previous customer service experience(for example in retail, hospitality, care, or any customer-facing role) and enjoy helping others, this could be the perfect career change.

Why customer service matters in this role

Every day, youll:

Greet customers warmly and professionally

Answer questions and provide journey information

Support passengers with additional needs

Handle situations calmly and empathetically

Create a positive experience, even when things dont go to plan

Bus Drivers are one of themost thanked jobs in the UK — and thats because of the human connectionyou build with your customers.

Pay Rate

During training (first 4–6 weeks): £12.71 per hour

After training:

Up to 9 months service: £12.71 per hour

Whats in it for you?

Fully paid trainingto gain your PCV license — no previous bus driving experience needed

Arriva Training School with expert instructors

Ongoing mentoring and support once you out on the road

Overtime opportunities, including bank holidays, paid at premium rates

Ongoing CPC training

Career development opportunities into management, training, or specialist driving roles

Working for an inclusive, community-focused company where looking after customers is a shared responsibility

Hours of work

Rotating shift pattern: 5 days out of 7

Shifts published 6–8 weeks in advance

Morning shifts from 04:00

Afternoon shifts from 12:00

Evening shifts from 18:00

Fixed shifts are not available

What were looking for

Aged 18 or over

UK driving license held for at least 6 months

No more than 6 penalty points

Ability to pass a drug and alcohol test

Ability to pass an English comprehension test

Proven customer service experience is required

A friendly, patient, and approachable manner

Confidence communicating with a wide range of customers

The ability to stay calm, polite, and professional in challenging situations

Flexibility to work early mornings, evenings, and weekends

Access to the Arriva Village— discounts and offers

Employee Assistance Programme

Free bus travel for you and your household

Fantastic career progression opportunities

Long service awards

At Arriva, we value diversity, inclusion, and the unique experiences our people bring. By putting customers first, we create better journeys, stronger communities, and a workplace where everyone belongs.