Trainee Account Manager

TWG Group; Bristol; On-site; GBP 25,000; Full time

Job summary

TWG Group is seeking a Trainee Account Manager in Bristol, offering a full-time position focused on providing support to Account Managers in the hospitality industry. This role includes client administration and on-site event support with a clear progression path to becoming a Regional Account Manager within six months. The position emphasizes proactive learning and adaptability, ideal for those eager to grow in a dynamic environment.

Benefits

Structured development programme

Hands-on training and mentorship

30 days Annual Leave

Opportunities at high-profile events

Dynamic work environment

Qualifications

• Strong communication and interpersonal skills.
• A proactive, flexible attitude with a willingness to learn.
• Ability to work under pressure and adapt to fast-paced environments.

Responsibilities

• Assist Account Managers with day-to-day client administration.
• Provide on-site support at events and ensure client satisfaction.
• Gradually manage smaller client accounts.

Skills

Communication

Interpersonal skills

Organizational skills

Time-management

Proactive attitude

Tools

Microsoft Office

CRM systems

Job description

Location: Bristol
Job Type: Full-time, Permanent
Salary: £25,000 pa

Position Overview:

We are looking for a motivated and dynamic Trainee Account Manager to join our growing team. This role offers a fantastic opportunity for someone looking to develop a career in account management within the hospitality and events industry. You will provide vital support to our Account Managers with administrative tasks and on-site operations, gradually taking responsibility for managing smaller client accounts. The goal is for you to become a fully-fledged Regional Account Manager within approximately 6 months.

Key Responsibilities
● Assist Account Managers with day-to-day client administration, including scheduling, data management and reporting.
● Provide on-site support at events, ensuring smooth staff check-ins, operational logistics and client satisfaction.
● Coordinate with recruitment teams to ensure staffing requirements are fulfilled.
● Communicate effectively with clients to understand their needs and resolve any queries.
● Develop a strong understanding of the company’s services, policies and operational processes.
● Support the implementation of service improvements and client feedback initiatives.
● Gradually manage smaller client accounts, building relationships and ensuring excellent service delivery.

Skills and Experience
● A proactive, flexible attitude with a willingness to learn.
● Strong communication and interpersonal skills.
● Excellent organisational and time-management abilities.

● A keen interest in the events and hospitality industry.
● Proficiency in Microsoft Office and CRM systems (preferred but not essential).
● Must have a valid UK drivers licence and be willing to drive.
● A willingness to work weekends, early mornings and evenings as and when needed.
● Ability to work under pressure and adapt to fast-paced environments.

What We Offer
● A structured development programme with a clear pathway to becoming a Regional Account Manager in one of the regions listed below (Progression). ● Hands-on training and mentorship from experienced Account Managers. ● 30 days Annual Leave.
● Opportunities to work at high-profile events and venues.
● A dynamic, collaborative work environment.

Progression
This role is designed with clear and rapid career progression in mind. Within approximately six months, you will have the opportunity to step into a Regional Account Manager position (see Appendix A). This next stage of your career will involve relocating to one of our key regions, where you’ll take full ownership of client relationships and operational delivery. It’s an ideal opportunity for someone looking to grow professionally while embracing a fresh challenge in a new location.

Available regions for relocation include:
● London
● North West
● Midlands

If you’re driven, adaptable and excited by the prospect of career advancement and relocation, this could be the perfect next step for you.
Apply now to join our growing team and become part of our success story.