Train Presentation Service Delivery Coordinator

Ganymede Solutions Limited; East Midlands; On-site; GBP 20,664 - 28,929; Full time

Job summary

East Midlands Railway invites applications for a Train Presentation Service Delivery Coordinator based in Derby. The role supports the Train Presentation team, reporting to the Head of Train Presentation and Service Delivery Manager, ensuring SQR standards are met and driving improvements.

The position is 37 hours per week with flexible hours Monday–Friday, offering an immediate start subject to Medical and Drug & Alcohol Screening. Initial 6-month contract with potential permanent progression.

Qualifications

• Organised and proactive with excellent communication and attention to detail.
• Able to produce reports and develop administrative processes.
• Experience working with third-party suppliers, managing resources or stock is advantageous.

Responsibilities

• Develop and maintain cleaning policies and procedures.
• Monitor and report on SQR performance and KPIs.
• Provide administrative support for training and competency management.
• Coordinate purchase orders, stock management and resource planning.
• Coordinate communication with internal stakeholders and external suppliers.
• Support operations at different depots and hands-on responsibilities as needed.

Skills

Organisational skills

Strong communication

Attention to detail

MS Office (Excel, Word, PowerPoint)

Job description

Train Presentation Service Delivery Coordinator

Location: Derby (Locomotive House/Depot)

Contract: Temporary to Permanent - Initial 6-Month Contract

Pay Rate: £18.06 per hour

Shape the Passenger Experience with EMR!

The Role and About You

We have an exciting opportunity for a Train Presentation Service Delivery Coordinator to join the Train Presentation team based in Derby. Working closely with the Head of Train Presentation and the Service Delivery Manager, you will provide essential administrative and operational support to ensure trains consistently meet Service Quality Regime (SQR) standards while helping to drive continuous improvement across the function. This position is 37 hours per week with Flexible working hours available from Monday - Friday during the day. There is availability for an immediate start, but this will be subject to a successful Medical and Drug & Alcohol Screening.

In this varied role, you will develop and maintain cleaning policies and procedures, monitor and report on Service Quality Regime (SQR) performance and Key Performance Indicators (KPIs), provide administrative support for training and competency management, and coordinate purchase orders, stock management and resource planning. You will also work closely with internal stakeholders and external suppliers to ensure effective communication, strong working relationships and the smooth delivery of Train Presentation activities. There will also be hands on responsibilities while supporting the operations at different depots.

You will be an organised and proactive individual with excellent communication skills and strong attention to detail. You will be confident using Microsoft Office applications, particularly Excel, Word and PowerPoint, and have experience producing reports and developing administrative processes. Experience of working with third-party suppliers, managing resources or stock, and supporting operational teams would be advantageous. Above all, you will have a collaborative approach, commercial awareness and a genuine commitment to delivering high standards of service.

The Company

East Midlands Railway (EMR) is committed to delivering safe, reliable and high-quality rail services that connect communities across the region and beyond. The Train Presentation team plays a vital role in ensuring customers travel on clean, safe and well-presented trains, making this an excellent opportunity to contribute to an important operational function. This role offers the chance to gain valuable experience within a supportive environment, with opportunities to develop your skills while making a real impact on the customer experience.

Ganymede Solutions is committed to equality, diversity, and inclusion, and we welcome applications from candidates of all backgrounds.