Train Manager Apprenticeship

East Midlands Railway; Sheffield; On-site; GBP 40,000 - 43,000; Full time

Benefits offered by this job

Free leisure travel

Discounted travel

Friends & Family tickets

75% travel discount

32 days annual leave

Pension scheme

Job summary

East Midlands Railway (EMR) is seeking an Apprentice Train Manager in Sheffield. You will join the On-Train operations team, delivering high-quality customer service and supporting safety on board.

Training leads to a Level 2 Passenger Transport Operative Apprenticeship, with classroom and on‑the‑job components. The role involves shift work from first to last train, with comprehensive safety training and a supportive team culture.

Qualifications

• No prior railway experience required; safety critical training provided.
• On-the-job training includes a Level 2 Passenger Transport Operative Apprenticeship.

Responsibilities

• Provide exemplary levels of customer service on trains and stations.
• Ensure the safety of customers at all times.
• Supervise On-Train customer service activities to maintain high standards.
• Check and verify tickets and assist customers with guidance.
• Manage cash transactions and stock/equipment responsibly.

Job description

On Train

Location: Sheffield Contract Type: Permanent Salary: Year 1 salary: £40,252.54 Year 2 salary: £42,552.68 Free Leisure Travel on EMR services + discounted train travel with other train operators Closing Date: Sunday 27 September 2026 Interview Date: Monday 12 October 2026 Reference: 2026-TM-SHEFF

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this.

Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We have an outstanding opportunity to join #TeamEMR as an Apprentice Train Manager at Sheffield.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We pride ourselves on delivering excellent customer experience through our customer promise, the Train Manager plays a huge part in that and will provide day to day management of the On-Train operations on our services. You will assist in developing professional, highly motivated and enthusiastic teams on board, whilst ensuring consistent, excellent customer service standards are maintained. Our Train Managers must be passionate about delivering high levels of customer service; with a natural instinct for working well with others in this face‑to‑face role.

On successful completion of training the Train Manager will:

• Provide exemplary levels of customer service
• Ensure the safety of customers at all times
• Provide customers with advice and guidance as necessary
• Maintain high standards of personal appearance, hygiene and conduct
• Check and verify tickets
• Supervise all On-Train customer service activities to ensure that high standard is maintained at all times
• Check equipment, cleanliness and general customer environment for the train to ensure that all is in order
• Where shortcomings exist take further action by either correcting or reporting faults
• Be visible to customers and team at all times
• Manage overall financial responsibility for any cash transactions made on board, and for control of stock and equipment.

You will be assisting customers as necessary, providing exceptional customer service at all times, this is on the good days and during times of disruption and busy periods, come rain or shine. This role is shift work based on a rota to provide customer service for all our passengers from the first train in the morning to the last train at night. So you will need to be flexible in order to work the shifts and live within 60 minutes of the station.

This is a great opportunity to gain a Level 2 Passenger Transport Operative Apprenticeship alongside the operational training for this role.

You do not need to have previous experience working within the railway industry, all the safety critical training is provided to the successful candidates! There is classroom style training for all the rules and procedures and then a mentor period out on the station.

The successful candidate will be required to undertake a safety critical medical and drug screening. An element of the safety critical medical is the satisfactory completion of a railway standard colour vision tests.

The recruitment process is thorough as we are looking for the right candidates with the ability to manage the safety critical/ operational side to the role as well as provide an amazing customer experience to our customers.

If you are successful at the assessment day you will either, be offered the immediate vacancy, or you will be placed into the Talent Pool for a maximum of 12 months. During that time, you will not need to apply for this role again. As and when we have an Apprentice Train Manager vacancy arise, we will be able to pick up the phone and make a job offer.

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Up to 32 days annual per year
• …and many more!

Here is what our fantastic team have to say about life at EMR!...

EMR Internal Communications 575 subscribers

We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.