Driver Competency Support Manager

East Midlands Railway; East Midlands; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Free standard travel on EMR

Friends & Family discounted Tickets

32–34 days paid leave

75% discount on National Travel

Job summary

East Midlands Railway in the East Midlands region seeks a Driver Competency Support Manager to drive safety, compliance and performance across the Driver Competency Management System. This role involves turning data, feedback and operational insight into meaningful improvements, and supporting driver safety discussions and assurance activities.

You will work with stakeholders across depots and the wider Operations function, delivering training, standardisation initiatives and KPI reporting while

Qualifications

• Strong written and verbal communication.
• Excellent organisational and planning skills.
• Strong analytical skills with ability to interpret data and KPIs.
• Excellent relationship-building and interpersonal skills.
• Proactive, with continuous improvement mindset.

Responsibilities

• Supporting the ongoing development and delivery of EMR’s Driver Competency Management System and continual improvement activity.
• Creating and coordinating Driver Safety Discussions, including developing materials and monitoring completion.
• Using competency and operational data to produce KPI reporting, dashboards and analysis.
• Supporting Driver Depots with Instructor and Mentor requirements and development opportunities.
• Maintaining key compliance information relating to Driver Assessors and licensing.
• Supporting competency-based improvement projects and driver briefings.
• Ensuring consistent and compliant administration of systems and processes.
• Supporting digitalisation and improvement of Driver Competency processes.
• Coordinating operational publications and ensuring information reaches the right people.
• Building strong relationships across Driver Management and Operations.

Skills

Data analysis

KPI reporting

Communication

Organisation & planning

Problem solving

Tools

Power BI

PowerPoint

MS Office

Job description

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers and doing the right thing. With over 2,600 employees, our people are the reason for our success, our Operations Team make a crucial contribution to this, ensuring we keep our passengers and colleagues safe. Ten times accredited as a Top Employer, and Gold accredited for Inclusive Employers we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under‑represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as our Driver Competency Support Manager.

This is a varied and influential role within our Operations team, supporting the continued development and delivery of our Driver Competency Management System and helping us maintain the highest standards of safety, compliance and operational performance.

Working closely with our Operations Improvement Manager, Competency Development Managers and Driver Management teams, you’ll play an important role in turning data, feedback and operational insight into meaningful improvements.

You’ll support the development of driver safety discussions, competency initiatives and assurance activity, while helping ensure our processes, systems and compliance arrangements remain effective and consistent across the business. You’ll also have the opportunity to work with stakeholders across our depots and wider Operations function, making this an ideal role for someone who enjoys combining organisation, analysis, communication and continuous improvement.

Your responsibilities will include:

• Supporting the ongoing development and delivery of EMR’s Driver Competency Management System and continual improvement activity.
• Creating and coordinating Driver Safety Discussions, including developing materials, supporting engagement, gathering feedback and monitoring completion.
• Using competency and operational data to produce meaningful KPI reporting, dashboards and analysis, helping managers identify trends and improvement opportunities.
• Supporting Driver Depots with Instructor and Mentor requirements, development opportunities and associated initiatives.
• Maintaining key compliance information relating to Driver Assessors, standardisation activity, qualifications, driver licensing and cab passes.
• Supporting competency-based improvement projects, driver briefings, training and standardisation activities.
• Working with managers to ensure consistent and compliant administration of competency systems and processes.
• Supporting the continued digitalisation and improvement of Driver Competency processes and systems.
• Coordinating operational publications and helping ensure important information reaches the right people.
• Building strong relationships across Driver Management, Operations and other internal and external stakeholders.

What we are looking for:

• Strong written and verbal communication skills, with experience producing high-quality reports, presentations and analysis.
• Excellent organisational and planning skills and the ability to prioritise effectively in a busy environment.
• Strong analytical skills, with the confidence to interpret data, KPIs and financial information.
• Excellent relationship-building and interpersonal skills.
• A positive, proactive approach to problem solving and continuous improvement.
• Strong Microsoft Office skills, including PowerPoint and Power BI.
• The ability to work independently, use your initiative and deliver to deadlines.
• An understanding of railway operations and the railway environment would be advantageous, but is not essential.

As well as a competitive salary, we’ll also offer you:

• Free standard travel on East Midlands Railway and Train Operating Companies under Transport UK
• Friends and Family discounted Tickets on the EMR Network
• 32 Days paid leave, increasing to 34 after 2 years’ service
• 75% discount on National Travel (inc partner and dependants)

…and many more!

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.