Trailer Services Manager

Digital Media Services (DMS)

Greater London

On-site

GBP 60,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Statutory pension contributions

Subsidised gym membership

Season ticket loan

Full stocked daily breakfast pantry

Online training platforms

Lifeworks portal

Theatre ticket offerings

Holiday buy/sell options

Long service award/holiday entitlement

Referral bonus

Ride to Work scheme

Job summary

Digital Media Services (DMS) is seeking a senior trailer lead to oversee the complete output for high-profile campaigns. You will manage localisation, mastering, and delivery across 60+ markets, coordinating client services teams and third-party suppliers within tight production windows.

The role is highly visible and client-facing, requiring superb communication and leadership. You will drive capacity planning, oversee workflow evolution, and report real-time project statuses to executive-level

Qualifications

Experience in managing trailer/localisation projects for film/entertainment clients.
Experience with global, secure, day-and-date release models.
Strong understanding of trailer campaign production, delivery, and post-production tech.
Ability to troubleshoot under pressure and make quick production decisions.
Ability to communicate production strategy to teams clearly.
Comfortable discussing specs with high-level clients and guiding them.

Responsibilities

Oversee complete trailer output for the agency, managing client services teams delivering localisation, mastering and delivery for Hollywood campaigns.
Deliver 300+ assets across 60+ markets per campaign.
Scope project requirements and ensure resources and personnel are in place to deliver.
Engage with clients at all levels and cascade briefs to internal teams.
Drive capacity planning and evolving infrastructure to meet demands.
Oversee recruitment, rota and shift patterns for the client services team.
Manage delivery within tight production windows and post-launch reporting to executives.
Lead internal meetings and support pitching trailer services to new clients.
Assess team performance and continuously improve workflows and procedures.
Manage third-party suppliers and ensure compliance with screening tech.

Skills

Trailer localisation

Team management

Client communication

Production decisions under pressure

Cross-team coordination

Tools

DCP mastering

KDM workflows

DCI compliant screening tech

Job description

THE ROLE

The trailer department is responsible for delivering premium marketing collateral, across global markets for high-profile entertainment clients. Working on pre-release content under strict theatrical marketing security embargos, delivering high volume localised assets via secure, centralised, day-and-date delivery model.

An extremely visible, client facing role, overseeing projects, team, workflow and technology, with ultimate responsibility for campaign success. Ownership of complete trailer output for the agency, managing client services teams delivering full-scale localisation, mastering and delivery of Hollywood clients multi-platform trailer campaign launches.

Complete overview of complex a/v production and localisation projects. Delivering upwards of 300+ multi-platform assets, across 60+ markets per campaign.
Overall responsibility for international campaign fulfilment, ensuring output aligns with client expectations, resolving any/all issues that arise during production cycles.
Scope project requirements and ensure resources, technology and personnel are in place to deliver. Managing multiple projects simultaneously with conflicting deadlines and little scope to compromise on delivery.
Engaging with clients across all levels, junior to exec, regarding projects, pre, during and post delivery. Interpreting brief and cascading to internal teams.
Driving operational initiatives, capacity planning, evolving infrastructure and workflow to meet project demands and communicate to teams.
Oversee client service department team including recruitment, rota and shift patterns.
Working to tight production windows, with high volume and fast turnaround parameters, oversee delivery of full suite of fully localised assets (trailer, cutdowns, social resizes, DCPs)
Project forecasting, internal and client reporting. Delivering order and project statuses, and 'real-time' reporting post launch to executive level clients.
Chair and lead internal team meetings.
Utilising industry knowledge and background to support pitching our trailer services to potential new clients.
Assess performance of teams, constantly evolving team processes, ensuring workflows are adhered to.
Ensure correct operating procedures are utilised and manage third party suppliers to support/maintain bespoke theatrical screening equipment in line with client requirements.
Keep up-to-date with industry standard tech and processes.
Initiate process and manage any third party vendor relationship, oversee workflow, track and report on spend.
Participating in internal operational, capacity and management meetings with the wider Localisation department at DMS to promote cross-team collaboration.

WHO WE ARE

We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded.

DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences.

WHAT WE DO

We are a full-service creative digital media agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.

ABOUT DMS

DMS, part of the AKA Group of companies, was established in 2002 and has over 100 employees. From our facilities based in London and LA we provide digital creative and media intelligence services to our clients that comprise of major film and TV studios, leading independent film distributors, West End and Broadway theatres, cultural institutions, sports, music and fashion companies.

Requirements

Experience in managing trailer/short form marketing localisation projects for film/entertainment clients.
Experienced in working to global, secure, centralised day-and-date release model.
Solid understanding of international trailer campaign production and delivery, team management and digital media technology, processes and deliverables across online and theatrical platforms.
Remain calm under pressure, able to troubleshoot quickly and make quick production decisions based on changing scope, content, timings and deliverables, to ensure projects remain on brief and timeline remains on track.
Ability to own and clearly communicate production strategy to teams.
Comfortable and confident conversing with high-level clients regarding production specs and project parameters with the ability to guide, advise and instil confidence in your abilities and our trailer services.
Must have outstanding attention to detail on all A/V assets, including picture, audio, motion graphics.
Strong understanding of Theatrical Marketing security standards.
An understanding of market specific a/v asset requirements.
Technical knowledge, including but not limited to, frame rates, aspect ratios, codecs, colour spaces, file formats, collects.
A strong understanding of industry-standard post-production technology across edit, motion graphics, subtitling, digital cinema.
Understanding typical production issues with a/v deliverables and ability to troubleshoot on these assets.
Knowledge in the field of Digital Cinema, including DCP mastering to industry standards, encoders, KDM workflows, and DCI complaint screening tech with the ability to troubleshoot production in these areas.
Managing teams.
Will require ad-hoc work outside of office hours for LA based client comms and troubleshooting and unusual launch timing oversight.

Benefits