Trafford Assistant Store Manager

FatFace; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading UK retailer as an Assistant Store Manager in Greater Manchester, where you'll play a pivotal role in driving sales and delivering an exceptional customer service experience. This permanent, full-time position involves supporting the Store Manager, managing store operations, and leading a team to create a rewarding shopping atmosphere. With a strong commitment to quality and inclusivity, the company offers competitive benefits, including generous holiday time and access to employee wellbeing resources.

Benefits

25 days holiday plus bank holidays

Perkbox discounts and wellbeing content

THRIVE learning system access

Dental insurance

Pension scheme

24/7 support services

Critical illness and death in service benefits

Sick pay allowances

O2 phone discount

Eye tests and glasses contributions

Sabbatical leave

Enhanced family policies

Refer a friend scheme

Qualifications

• Experience in retail management, especially in leadership roles.
• Strong ability to analyse sales and financial data.
• Commitment to uphold brand values and customer service standards.

Responsibilities

• Support the Store Manager in maximizing profitability through sales.
• Train and develop team members while maintaining high operational standards.
• Ensure adherence to health and safety, security, and legal obligations.

Skills

Customer service excellence

Team development

Financial analysis

Communication skills

Job description

Trafford Assistant Store Manager, Greater Manchester

Client: FatFace

Location: Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 964f9017f7a7

Job Views: 5

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Role: Assistant Store Manager

Location: Trafford

Job type: Permanent, Full-Time (40 hours)

About Us: For over 30 years, we've travelled, laughed, and grown. We believe life is for living and is more fun with loved ones. We are Made for Life. Our mission is crafting clothes for life's everyday adventures. We are trusted for quality, B Corp certified. We promote equality and inclusion, fostering an environment free from prejudice and discrimination.

Role Overview: Putting the customer at the heart of everything, supporting the Store Manager to maximize profitability through sales, managing costs, and delivering our brand. Creating an inspiring atmosphere and supporting team development while maintaining high standards according to company guidelines.

Responsibilities:

• Lead by example, maintaining brand integrity and high standards.
• Drive customer service standards to exceed expectations.
• Train, coach, and develop the team, supporting appraisals and reviews.
• Analyze financial and retail data to maximize sales and support decision-making.
• Ensure store operates within budget through scheduling and cost controls.
• Implement retail plans effectively using organizational skills.
• Communicate with Head Office to optimize stock and sales opportunities.
• Adhere to procedures for cash, stock, health and safety, security, and loss prevention.
• Oversee visual merchandising and store launches.
• Comply with policies, legal obligations, and GDPR.
• In the absence of the Store Manager, assume responsibilities to ensure store success.

Competencies:

• Deliver excellent customer service.
• Align with company's social and environmental mission.
• Offer multichannel purchasing options to customers.
• Ensure team product knowledge and training.
• Champion company's vision and values.
• Provide coaching and development opportunities.
• Use local knowledge to maximize sales.
• Manage store budget through scheduling and productivity.

Benefits:

• 25 days holiday plus bank holidays
• Perkbox discounts and wellbeing content
• THRIVE learning system access
• Dental insurance
• Pension scheme
• 24/7 support services
• Critical illness and death in service benefits
• Sick pay allowances
• O2 phone discount
• Eye tests and glasses contributions
• Sabbatical leave
• Enhanced family policies
• Refer a friend scheme