Traffic Dispatcher

Biffa Waste Services; Redhill; On-site; GBP 25,000 - 35,000; Full time

Job summary

Biffa Waste Services is seeking a Traffic Dispatcher at our Newchapel depot to support daily operations, allocate vehicles, and ensure top levels of service delivery. You will help maintain health and safety standards and assist with environmental and O Licence compliance while supporting engagement and continuous improvement initiatives.

The role involves coordinating transport activity, managing driver coverage, and handling administrative tasks.

Qualifications

• Experience of a position of similar responsibility in services or logistics.
• Experience in people and health and safety management.
• Strong knowledge of the local area.
• Knowledge of transport and logistics legislation of value.
• Experience of first line operational management.
• Exceptional communication skills across levels, including management and customers.
• Ability to plan, organise and prioritise effectively.
• Experience of working to tight deadlines in time critical environments.
• Willingness to adapt and develop skills as needed.
• Computer literate with strong Excel knowledge.

Responsibilities

• Day to day management of operational staff to achieve best in class service.
• Manage route efficiency and disposal outlets to use vehicles effectively.
• Debrief staff daily to identify challenges and provide swift resolutions.
• Manage driver availability and coverage in line with legislation and procedures.
• Perform administrative duties including input of pay and bonuses.
• Monitor vehicle availability and ensure drivers complete checks per policy.
• Support Depot Manager; ensure training, inductions and toolbox talks are delivered.
• Resolve service and invoice queries with Customer Services support.

Skills

People management

Health & Safety

Route planning

Communication skills

Deadline driven

Excel

Tools

Excel

Microsoft Office

Job description

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000 people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Help us make a difference as a Traffic Dispatcher at our Newchapel depot working Monday to Friday.

A quick look at the role.

The Traffic Dispatcher role will effectively support the day to day operations of the Depot through successful allocation of vehicles to ensue best in class service delivery.

The role will also ensure all Health and Safety standards are maintained and ensure that environmental and O Licence compliance is maintained.

As well as the transport activity, the role will allow hands‑on activity to support with Employee Engagement, continuous improvement projects and covering items such as productivity and quality of service provision.

Why it’s an opportunity not to be wasted.

• Day to day management of operational staff in order to achieve best in class service delivery.
• Managing route efficiency and utilising optimum disposal outlets within the area to ensure effective use of vehicles and facilities.
• Debriefing of operational staff at the end of each working day to identify any challenges and support with swift resolutions.
• Managing driver availability and coverage in line with legislation and company procedures to ensure that there is suitable coverage at all times.
• Performing administrative duties including input of pay and bonus onto the company system and accurate input of disposal information.
• Controlling vehicle availability on a daily basis to ensure that drivers have completed their checks in accordance with company policy.
• Supporting the Depot Manager at all times and ensure that mandatory training, induction and toolbox talks are delivered in line with company policy.
• Resolving service‑related queries and invoice/charge queries on behalf of the customer and with the support of Customer Services.

Requirements

Here’s what we require:

• Experience of a position of similar responsibility in the Services or Logistics industry.
• Experience of people and health and safety management
• Strong knowledge of the local area.
• Good knowledge of the Transport and Logistics industry is desirable
• Knowledge of existing and impending environmental and Health & Safety legislation.
• Experience of first line operational management.
• Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
• Ability to plan, organise and prioritise effectively.
• Experience of working to strict deadlines in a time critical environment.
• A willingness to adapt and develop skill‑sets and knowledge which is determined by the role/business.
• Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).