Traffic Caseworker

Warwickshire Police; Warwick; On-site; GBP 25,000 - 27,000; Full time

Job summary

Warwickshire Police is seeking a Grade B administrator at Leamington Justice Centre to handle information requests from solicitors, insurers and courts. You will research court outcomes and update force systems to ensure complete offender histories and timely prosecution support.

The role requires strong communication, data handling, and IT skills, with a commitment to data security and confidentiality. A GCSE/level 3 qualification with English and Maths is required.

Qualifications

• Educated to GCSE/level 3 or equivalent with A-C in English and Maths.
• Previous administrative experience.
• Strong IT skills including Microsoft Office.

Responsibilities

• Respond to requests for information from Solicitors, Insurance companies, third party suppliers, Councils, Courts, CPS and other parties.
• Research and collate court hearing outcomes and update national IT systems accordingly.
• Record, file and retrieve interview media to support the prosecution case.
• Use police systems and ensure MoPI compliance and retention policy alignment.
• Process administrative tasks including warrants, disclosures and court preparation.

Skills

Excellent oral and written comms

Ability to meet deadlines

IT literacy

Data filing and retrieval

Education

GCSE/level 3 or equivalent with A-C in English and Maths

Tools

Microsoft Office

Job description

Grade B (£25,242.00 - £26,703.00)

Those on the redeployment register will be given prior consideration.

Permanent

Full Time

Leamington Justice Centre

Main Responsibilities

• Respond to a range of requests for information received from Solicitors, Insurance companies, third party suppliers, Councils, Courts, Crown Prosecution Service and any other interested party.
• Research and collate details of court hearing outcomes in the Magistrates and Crown Courts, this entails knowledge of the sentencing guidelines and ensures Warwickshire Police and national IT systems are updated accurately to ensure all offender histories are complete.
• Accurately record, file and retrieve all interview media (including all vulnerable witness interviews such as child and adult sex offences) to support the prosecution case.
• Make best use of technology in order to support performance and interrogate Force Systems such as Police National Computer, CRIMES/GENIE, Pentip, CRASH, Athena, Vatres.
• Record all completed files on the ARMs systems ensuring that they are MoPI compliant and in line with the Force Retention and Management Information Policy, ensuring easy retrieval of any historic papers.
• In promotion of Restorative Justice national guidance, manage all out of court disposals such as Conditional Cautions where the penalty is Victim led, Drug referral/rehabilitation schemes, education over prosecution outcomes for all ranges of offences.
• In commencement of initial court hearings, set first court dates on Case Preparation system to interface with Courts and Crown Prosecution Service systems to ensure all agencies are aware of the first court appearance information within national and locally agreed timescales.
• Raise a Postal Requisition, creating the relevant offence wording along with a Streamlined Digital File and allocate a court hearing date. Followed by a digital update to the courts and CPS whilst sending the postal requisition to the defendant.
• Supply information to Solicitors and insurance companies ensuring the correct information is obtained and supplied in the appropriate format and within required deadlines. Ensure documentation is edited and released in accordance with the organisational protocols and legal requirements maintaining security and confidentiality of data in accordance with law, policy and procedures.
• To carry out quality assurance checks on ‘out of court’ disposal files and information recorded on Force systems.
• To review Crown Court lists daily to identify sentencing hearings and ensure timely receipt of the final hearing outcome and subsequent updates to local and national IT systems.
• To prepare antecedent information in line with required of the relevant Practice Direction.
• To prepare documentation providing departmental performance information.
• To process traffic offence reports, fixed penalty tickets, single justice procedure cases and other minor traffic offence administration.
• To provide administrative support to Warrants management.
• To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Special Conditions

• Frequent Physical Effort required
• Exposure to disturbing/unpleasant images or tasks
• Working hours between 0700 and 1700hrs within the Flexi-time scheme with a requirement to work outside of core office hours (0800-1600) on a rota as required.

Knowledge

• Educated to GCSE/ level 3 or equivalent, with an A - C grade in English and Maths.

Experience

• Previous administrative experience.

Key Skills

• Excellent oral and written communication skills.
• Proven ability to work to strict deadlines whilst managing a high workload.
• Competent in the use of IT, including Microsoft packages or equivalent.
• Proven ability to file and retrieve data numerically and in alphabetical order.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

Flexible Working Options

• Compressed hours.