Trading Team Lead – Elevate Store Performance

B&Q; England; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Pension

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6.6 weeks holiday

Payroll giving

Employee assistance programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Etruria is recruiting a Trading Team Manager to lead a high-performing in-store team and deliver exceptional customer service. The role focuses on driving commercial delivery on the trading floor, end-to-end stock management, range changes and promotions, while coaching colleagues to uphold B&Q's customer-first ambition.

You'll conduct regular reviews using sales data and customer feedback, build product knowledge among teammates, and ensure a welcoming, inclusive store environment with

Qualifications

• Lead a high performing team to deliver exceptional customer service.
• Coach colleagues to fulfil customer expectations and improve performance.

Responsibilities

• Drive commercial delivery of the core trading floor, stock management, range changes and promotions.
• Conduct regular commercial reviews using sales data, loyalty insights and customer feedback.
• Support colleagues to build product knowledge and deliver meaningful customer interactions.

Skills

Team leadership

Coaching

Job description

B&Q Etruria is recruiting a Trading Team Manager to lead a high-performing in-store team and deliver exceptional customer service. The role focuses on driving commercial delivery on the trading floor, end-to-end stock management, range changes and promotions, while coaching colleagues to uphold B&Q's customer-first ambition.

You'll conduct regular reviews using sales data and customer feedback, build product knowledge among teammates, and ensure a welcoming, inclusive store environment with