Trading Standards Case Manager

Stockport Council; Stockport; Hybrid; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Flexible/hybrid working

Job summary

Stockport Council is seeking a Trading Standards Case Manager to protect residents and support honest businesses. You will investigate complaints, gather evidence, undertake inspections and enforcement work, and work with partner agencies to tackle scams, rogue traders, and unsafe products.

The role is hybrid (Stopford House and homeworking), 37 hours per week, temporary for two years, with a starting SO1 salary of £35,570 to £40,444. Shortlisting and interview dates apply.

Qualifications

• Analytical mindset with ability to scrutinise information and make decisions.
• Experience in Trading Standards compliance or enforcement.
• Strong communication skills, written and verbal.

Responsibilities

• Investigate complaints and gather evidence.
• Undertake inspections and enforcement activity.
• Collaborate with partner agencies to tackle scams and unsafe products.
• Manage a varied caseload from initial complaint to resolution.
• Contribute to intelligence-led regulation and safeguarding.

Skills

Analytical

Resilient

Investigation

Communication

Trading Standards experience

Job description

Trading Standards Case Manager

SO1 (£35,570 - £40,444)

37 hours, Full-Time

Temporary (2 years)

Hybrid: Stopford House and homeworking

Application Deadline: 17 November 2026 at 11:59pm

Shortlisting Date: 19 November 2026

Interview Date: 9 and 10 December 2026

Interview Type: Face-to-face

Join us at Stockport Council Best for Inclusion winner at the Greater Manchester Good Employment Awards 2026

Your Role

As a Trading Standards Case Manager, you'll help protect residents and support honest businesses across Stockport. You'll investigate complaints, gather evidence, undertake inspections and enforcement activity, and work with partner agencies to tackle scams, rogue traders, counterfeit goods, illicit tobacco and vaping products, underage sales and unsafe products.

You'll manage a varied caseload from initial complaint through to resolution, helping deliver fair, proportionate and intelligence-led regulation that makes a real difference to local neighbourhoods.

The work is varied and rewarding, covering areas such as consumer vulnerability, financial exploitation, online trading, social media sales, product safety, scams and fraud prevention, and safeguarding vulnerable residents. You'll contribute to intelligence-led enforcement operations and work alongside regional and national partners to address emerging risks and protect those at most risk of harm.

About You

We're looking for someone who is analytical, resilient and motivated by protecting consumers and supporting legitimate business. You'll be an excellent investigator who can scrutinise information, manage competing priorities and make sound decisions in often complex situations. You'll be confident dealing with businesses, consumers and partner agencies and able to communicate clearly both verbally and in writing. With experience in Trading Standards compliance or enforcement, you'll bring a strong commitment to fair, proportionate regulation and excellent customer service.

About Us

Stockport Trading Standards Team plays a vital role in protecting consumers and supporting economic growth. From tackling scams and doorstep crime to enforcing product safety requirements and age-restricted sales legislation, our work helps keep residents safe and supports a level playing field for legitimate businesses.

We are developing a modern, intelligence-led service focused on prevention, partnership working and effective enforcement. Joining us offers the opportunity to work on a diverse range of investigations, develop specialist expertise and make a genuine impact on the lives of people across Stockport. We offer a supportive environment with access to technical guidance from experienced colleagues, ongoing training and professional development opportunities to help you grow in your career. As part of an award-winning Council committed to inclusion and wellbeing, you'll benefit from flexible working arrangements and a chance to make a real difference in our communities.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

This post is politically restricted under the terms of the 1989 Local Government and Housing Act. This dictates that you must seek the council’s permission before taking up any additional appointments or positions.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

Privacy Notice

Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.