Enforcement Officer

Derbyshire County Council; Matlock; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexi time

Hybrid working

Progression towards Trading Standards/

Pension scheme

Annual leave 25 days (+5 after 5 years

Incremental annual pay increases

Discounts at county leisure centres

Job summary

Derbyshire County Council is seeking an enthusiastic Enforcement Officer to join the Trading Standards Service. Based in Matlock with hybrid working, you will advise traders and consumers on legislation, investigate complaints, and contribute to enforcement actions while supporting professional development in Trading Standards qualifications.

You will work with a supportive team, handle public interactions confidently, and play a key role in promoting consumer protection and fair trading across

Qualifications

• Ability to deal confidently with members of the public and business.
• Ability to gather and accurately record information.
• Ability to maintain confidentiality.
• Good literacy, numeracy and ICT skills.
• Ability to comprehend technical and legal information and communicate this to others.
• Ability to work to agreed deadlines.
• Willingness, commitment and motivation to undertake further qualifications and professional development to degree standard.

Responsibilities

• Advising traders and consumers on consumer legislation.
• Assess and investigate complaints which reveal breaches of trading standards legislation using the appropriate criminal or civil law options.
• Conduct duties in accordance with statutory enforcement powers.
• Processing applications and renewals to the Trusted Trader Scheme.
• Supporting promotion of the scheme to consumers and traders.
• Providing support across the Trading Standards service as appropriate.
• Conduct duties in accordance relevant legal duties and regulatory codes of practice applicable to the service.

Skills

Public interaction

Information gathering

Confidentiality

Literacy numerical ICT

Legal information communication

Deadline adherence

Professional development to degree

Job description

We have an exciting opportunity for an enthusiastic and motivated individual to join our Trading Standards Service as an Enforcement Officer.

Our Trading Standards service supports local businesses and helps consumers by tackling unfair and unsafe trading practices through enforcement, advice, and education.

If successful, you will be based in our Safety, Business Support and Trusted Trader team supporting traders and protecting consumers. The role is to tackle unfair, unsafe and illegal trading practices through advice, mediation and enforcement. You will also be supported to progress your career with us to gain Trading Standards professional qualifications.

If you have experience of dealing of dealing with the public, have good communication skills, a basic understanding of Trading Standards legislation and are willing to undertake further study and training, then we would like to hear from you.

You will be joining a supportive and flexible team of professionals and have managers who are supportive to facilitate your development.

What will I be doing:

• Advising traders and consumers on consumer legislation
• Assess and investigate complaints which reveal breaches of trading standards legislation using the appropriate criminal or civil law options
• Conduct duties in accordance with statutory enforcement powers
• Processing applications and renewals to the Trusted Trader Scheme
• Supporting promotion of the scheme to consumers and traders
• Providing support across the Trading Standards service as appropriate
• Conduct duties in accordance relevant legal duties and regulatory codes of practice applicable to the service

This list is not exhaustive, take a look at our job profile for more detail.

What skills and experience do you need to have?:

• Ability to deal confidently with members of the public and business
• Ability to gather and accurately record information
• Ability to maintain confidentiality
• Good literacy, numeracy and ICT skills
• Ability to comprehend technical and legal information and communicate this to others
• Ability to work to agreed deadlines
• Willingness, commitment and motivation to undertake further qualifications and professional development to degree standard.

What we offer you:

• 25 days of annual leave plus another 5 once you reach 5 years of continuous service
• Flexi Time between the hours of 7.00am and 7.00pm and the allowance up to an additional 2 days of leave per month
• The ability to work remotely
• Dedication to your continued professional development
• Generous local government pension scheme
• Guaranteed incremental annual pay increases within the grade
• Discounts at selected county leisure centres
• and much more!

The Trading Standards Team are based at Matlock, but as part of our Modern Ways of Working programme, we are currently working on a hybrid basis. There’ll be an opportunity to discuss future working arrangements at interview.

We're always pleased to hear from talented people so if you're looking to join a dynamic team and have the skills and experience we're looking for, then we'd like to hear from you.

Provisional interview date - Week Commencing 30th November 2026

PLACE1

This role currently offers hybrid working options which will be subject to service needs, there'll be an opportunity to discuss working arrangements for this position at interview.

Young workers – Please note there are different rules for young workers in regard to working hours. Please ensure the information contained within the following ACAS link is understood before applying

Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.