Trading Services Analyst - Part Time

JPMorganChase; Christchurch; On-site; GBP 32,000 - 46,000; Full time

Job summary

JP Morgan Chase is seeking a Trading Services Analyst to join the Collateral Services Operations team, supporting daily control checks and client service across a growing collateral product set, including SLE and Tri-Party Repo. You will maintain client relationships, escalate issues promptly, and collaborate with Middle Office and Client Service to ensure excellent service.

The role requires flexibility with hours, sharp attention to detail, and ability to work under pressure in a fast-paced

Qualifications

• Proven client service experience with a focus on accuracy and service quality.
• Strong attention to detail, numeracy and clarity in written communication.
• Ability to understand complex financial models and data.
• Excellent problem-solving skills and initiative.
• Flexible approach to working hours, including holidays and occasional weekends.

Responsibilities

• Complete operations control checks via Operations Task Manager in a timely and accurate manner.
• Maintain strong relationships with Client Service teams and escalate client issues promptly.
• Partner with Middle Office and Client Service to ensure exceptional service.
• Participate in Client Due Diligence meetings and service calls.

Skills

Client Service

Attention to detail

Numeracy

Financial models understanding

Problem solving

Communication skills

Teamwork

Prioritisation under pressure

Job description

Support fast-paced Collateral Services Operations, delivering accurate daily controls and strong client service across a global, evolving product set.

As a Trading Services Analyst within the Collateral Services Operations team you will have the opportunity to work in rapidly growing area offering a wide variety of Collateral based products to a varied client base, ranging from the Broker Dealer groups to Hedge Funds to Global Fund Managers. As a part of the Triparty Operations Team you will be supporting two main products: Securities Lending Escrow (SLE) and Tri Party Repo (TPR).

Job responsibilities

• Complete Operations control checks via Operations Task Manager, ensuring all key control checks are completed accurately and within a timely manner
• Maintain strong relationships with Client Service teams and ensure any client issues are escalated in a timely manner
• Partner with Middle Office and Client Service teams to ensure Client's receive exceptional service
• Participate in Client Due Diligence meetings and service calls

Required qualifications, capabilities and skills

• Proven Client Service skills
• Attention to detail, accuracy and numeracy
• Ability to understand complex models within financial sphere
• Problem solving
• Flexible approach to working hours and overtime is key, including UK bank holidays and occasional weekend work
• Excellent verbal and written communication skills
• Ability to work within a dynamic team environment
• Ability to prioritise, work under pressure and work under own initiative

Preferred qualifications, capabilities and skills

• Experience within Collateral
• Collateral Management experience
• Financial Services experience
• Stock Lending or Repo experience
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes

The Tri-Party Operations team provides a service to our clients across European working hours, covering 9:00am-6:30pm and is also required to work UK Bank Holidays as governed by client requirements. Cover may be provided via rotational shifts so a flexible approach to working hours is therefore needed.