Trading Manager

Dobbies Garden Centres Ltd; City of Edinburgh; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Generous annual leave

Big employee discount

Stream earnings access

Retail Trust support

Dobbies Academy

Thriving culture

Job summary

Dobbies Garden Centres Ltd is seeking an accomplished Trading Manager to drive customer experience and sales across our Edinburgh stores. You will lead store operations, promote loyalty, and maintain high trading standards while collaborating with the general manager.

You will oversee departments, coach teams to deliver exceptional service, and work with central support to ensure stock availability, safety, and efficient daily trading.

Qualifications

• Experience in retail operations management.
• Ability to coach and train all levels for first-class customer service and safe centre environment.
• Adaptability to changing priorities and regulations.

Responsibilities

• Overseeing department operations, maximizing profitable sales and growth while creating a unique customer focused environment
• Taking the lead in creating a great place to work for everyone in the team
• Sparking your team's passion for delivering the best customer experience possible by creating a brilliant customer journey
• Working closely with central support teams, maintaining communication, stock supply and response
• Ensuring health & safety regulations are followed and welfare is cared for
• Proactively driving sales opportunities
• Ensuring store readiness across departments and opening/closing procedures
• Duty manager responsibilities including key holder duties

Skills

Retail ops mgmt

Sales growth

Team coaching

Budget awareness

Customer focus

Tools

Point-of-sale systems

Job description

Our Trading Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high trading standards and smashing commercial targets, whilst working alongside the general manager.

Responsibilities

• Overseeing department operations, maximising profitable sales and growth while creating a unique customer focused environment
• Taking the lead in creating a great place to work for everyone in the team
• Sparking your team's passion for delivering the best customer experience possible by creating a brilliant customer journey
• Working closely with our central support teams, maintaining top notch communication, stock supply and response
• Ensuring compliance with health & safety regulations is carried out across all departments, whilst caring for team members and customer welfare at all times
• Your proactive thinking and retail management expertise will make the most of every sales opportunity
• Ensure the store is ready to trade across all departments, ensuring completion of all opening/closing procedures and daily checks
• As a member of the management team, you will also have duty manager responsibilities including key holder duties

Who We Are Looking For

• You’ll bring sales expertise with experience of retail operations management
• Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working
• Ability to identify training needs. You’ll be effectively coaching and training all levels, ensuring our teams are delivering first-class customer experience and safe centre environment
• Adaptability. You’ll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
• Positivity managing change. You’ll lead the team through each season with care and motivation to deliver the best
• Can demonstrate our values at all times - we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What We Offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for future and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About Us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.