Trading Application Support Engineer

Mako; London; On-site; GBP 40,000 - 80,000; Full time

Job description

At Mako, we believe in the power of collaboration to drive innovation in pursuit of our collective ambition; excellence in trading. Our diverse community is connected through a commitment to being the best we can be with the highest standards of integrity.

Join the Application Support team who are responsible for managing the in-house derivatives trading system.

The Trading Application Support Engineer will be an addition to an expanding team who manage all development, maintenance and support of Mako's technical systems. The team works in a dynamic environment whilst providing both 1st and 2nd level support to the trading floor, investigating issues, writing scripts and implementing processes to improve the front office system.

What you'll be involved in:

1. Ensuring the smooth running of Mako's production systems.
2. Updating and configuring trading applications.
3. Maintaining and tuning Mako's trading system and hardware to obtain optimal performance.
4. Identifying and reporting bugs in the system and taking responsibility for the resolution cycle.
5. Investigating new/existing reported issues, attempting to understand and reproduce them to diagnose and find acceptable solutions or workarounds.
6. Providing L1 and L2 production support and technical support to the trading floor.
7. Developing tools to automate the monitoring/analysis of system performance and support tasks.
8. Developing processes and tools to manage application configuration, code deployment and testing.

What we need from you:

1. Coding ability (e.g. C++, Python, Matlab, Java, etc.)
2. Minimum 2.1 (or equivalent) undergraduate degree in Computer Science, Engineering or other STEM related subject.
3. A self-motivated problem solver and intellectually curious.
4. Attention to detail.
5. Ability to work in a fast paced and dynamic environment.
6. Ability to multitask and work well under pressure.
7. Accountable and have a high level of ownership.
8. Excellent communication skills and a team player.
9. A passion to continuously learn new technologies and skills.
10. A strong interest in the trading industry.
11. Previous experience in software development, DevOps or systems administration is highly advantageous.

Desired skills

1. Experience working in a Linux/Unix environment, e.g. common command line tools, Bash scripting, etc.
2. Experience in production support and troubleshooting/configuring Linux systems.
3. Good knowledge of network protocols/concepts.
4. Experience in application and system monitoring, e.g. Graylog, Elasticsearch, Grafana, etc.
5. Both C++ and Python coding ability.
6. Working knowledge of databases and SQL.
7. Knowledge of derivatives products.
8. Jira or other ticket management software.

We are Mako

At Mako, we are welcoming, inclusive and collaborative. We work fast and smart in a supportive and dress-down environment that allows colleagues to be themselves and achieve great things. We uphold the principles of a flat structure that offers unrivalled engagement with senior leadership and career development opportunities. We have a comprehensive benefits package, including:

1. Flexible leave and flexible working policies
2. Private health and dental insurance
3. Generous pension scheme
4. Free access to the Mako gym
5. Employee wellbeing guidance and support
6. Opportunity to become involved in the rewarding work of the Mako Foundation

About Mako

Mako is a leading options market maker with a global trading footprint. It has been at the forefront of options market making for 20 years, from the open outcry trading pits to screen trading and automated algorithmic execution strategies that are driving the future of the industry.

From offices in London, Amsterdam, Singapore, Sydney, Brisbane and Chengdu, Mako offers the best in class liquidity solutions across Equities, Fixed Income, Commodities and FX derivatives markets and prides itself in its entrepreneurial, collaborative and philanthropic culture.

For further information on the Mako Group please refer to our website: www.mako.com.