Trade Supervisor

Screwfix Direct Ltd.; Filton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme (Kingfisher)

Life cover

Staff discount

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix is seeking a Supervisor for the Trade Sales Counter in the UK. You’ll be the go-to person for Trade customers, mainly plumbers and electricians, helping them pick the right products and building trusted relationships.

You’ll run your own KPI targets—sales, onboarding new customers, and delivering excellent service—while coaching the team to enhance the store’s reputation. Training supports your career growth and flexible shifts aid work‑life balance.

Qualifications

• Excellent relationship-building with customers and team.
• Strong customer service mindset with a sales focus.
• Ability to coach and motivate others to perform well.
• Demonstrates reliability, flexibility and proactive problem-solving.
• Genuine interest in the trade industry and ongoing training.

Responsibilities

• Get to know customers, understand projects and advise to drive sales.
• Run your own KPI ownership including sales and onboarding new customers.
• Inspire and coach the team to build a store you are proud of.

Skills

Relationship building

Customer service

People management

Willingness to learn

Reliability

Job description

Overview

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

You’ll be the go-to person for our Trade customers. Representing the team on our Trade Sales Counter, you’ll help our Trade customers, predominately plumbers and electricians, to get exactly what they need for the job. You don’t need to be an expert about Trade, it’s all about relationship building, And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Responsibilities

WHAT’S IT LIKE TO BE A SUPERVISOR?

• Get to know your customers –you’ll chat to them over a cuppa, understand their projects and offer advice to drive sales. The relationships you and your team build will make us their trusted, go-to retailer
• Run your own business within a business – You’ll take ownership of all your own KPI’s including Sales, account increasing, on-boarding new customers and giving great service
• Inspire your team – following your lead, you’ll guide and coach the team to do great things, building a reputation of your store to be proud of

Qualifications

YOU ARE…

• Great at building relationships with your customers, as well as your team
• Driven to learn and build your skill set
• Genuinely interested in the industry, our training will give you all the knowledge you need to make your mark
• A real people person, and your enthusiasm to always do better is infectious
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.

To find out more about us, please email [e-mail] for any queries!

Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]