Trade Finance Customer Journey Analyst - Hybrid

Hawksworth; Greater London; Hybrid; GBP 60.000 - 80.000; Vollzeit

Zusammenfassung

Hawksworth is seeking a Business Analyst with substantial Trade Finance product experience and strong Customer Journey/ digital experience. The role is contract-based, Inside IR35, with a 1-year term, located in London or Edinburgh.

The position follows a hybrid model: 2 days onsite and 3 days remote, with responsibilities across customer journey mapping, governance, and collaboration with cross-functional teams in the financial sector.

Qualifikationen

• Experience in financial sector, ideally banking, with Trade Finance domain expertise.
• Strong ability to map and design customer journeys (service design).
• Proven track record translating client needs into product and technical solutions.
• Excellent stakeholder management and communication skills.
• Familiarity with cloud, data and modern architecture patterns.
• Experience working in Agile / hybrid delivery models.
• Understanding governance frameworks and design review processes.
• Ability to manage complex, multi-system dependencies.
• Experience with Trade platforms (e.g., Surecomp, Finastra, FIS) and related tools.

Aufgaben

• Translate client needs into product and technical solutions within Trade Finance.
• Lead and map customer journeys, driving transformation initiatives.
• Engage stakeholders across business and tech teams to align deliverables.
• Navigate governance and design review processes to secure approvals.
• Manage complex, multi-system dependencies in a hybrid delivery model.

Kenntnisse

Trade Finance

End-to-end trade workflows

Client journeys

Stakeholder engagement

Cloud/data/modern architectures

Agile / hybrid delivery

Governance & design review

Multi-system dependencies

Trade platforms knowledge

Tools

Trade platforms (Surecomp)

Data/Cloud patterns

Jobbeschreibung

Hawksworth is seeking a Business Analyst with substantial Trade Finance product experience and strong Customer Journey/ digital experience. The role is contract-based, Inside IR35, with a 1-year term, located in London or Edinburgh.

The position follows a hybrid model: 2 days onsite and 3 days remote, with responsibilities across customer journey mapping, governance, and collaboration with cross-functional teams in the financial sector.