Trade Counter Supervisor — Lead Sales & Customer Relationships

Screwfix Direct Ltd.; Filton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme (Kingfisher)

Life cover

Staff discount

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix is seeking a Supervisor for the Trade Sales Counter in the UK. You’ll be the go-to person for Trade customers, mainly plumbers and electricians, helping them pick the right products and building trusted relationships.

You’ll run your own KPI targets—sales, onboarding new customers, and delivering excellent service—while coaching the team to enhance the store’s reputation. Training supports your career growth and flexible shifts aid work‑life balance.

Qualifications

• Excellent relationship-building with customers and team.
• Strong customer service mindset with a sales focus.
• Ability to coach and motivate others to perform well.
• Demonstrates reliability, flexibility and proactive problem-solving.
• Genuine interest in the trade industry and ongoing training.

Responsibilities

• Get to know customers, understand projects and advise to drive sales.
• Run your own KPI ownership including sales and onboarding new customers.
• Inspire and coach the team to build a store you are proud of.

Skills

Relationship building

Customer service

People management

Willingness to learn

Reliability

Job description

Screwfix is seeking a Supervisor for the Trade Sales Counter in the UK. You’ll be the go-to person for Trade customers, mainly plumbers and electricians, helping them pick the right products and building trusted relationships.

You’ll run your own KPI targets—sales, onboarding new customers, and delivering excellent service—while coaching the team to enhance the store’s reputation. Training supports your career growth and flexible shifts aid work‑life balance.