Trade Counter Sales Assistant - Part-time

Heat Merchants Group; Haywards Heath; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading company in the heating and plumbing industry is looking for a Part-Time Trade Counter Sales Assistant. This role involves handling sales enquiries, maintaining customer care standards, and promoting products. Ideal for an enthusiastic candidate with a customer-focused mindset and relevant experience. The company offers a supportive work environment with various employee benefits.

Benefits

Competitive remuneration package

Bonus Scheme

21 days annual leave

Life cover

Employer Contribution to pension scheme

Company Sick Pay Scheme

EAP (Employee Assistance Programme)

Wellness Initiatives

Training & Development

Further education support

Qualifications

• Previous customer facing experience in a trade or similar environment.
• Flexible approach to work.

Responsibilities

• Respond to sales enquiries and provide advice and information.
• Monitor customer orders and deliveries.
• Adhere to health, safety and environment rules.

Skills

Customer Focus

Sales Experience

Product Knowledge

Job description

Heat Merchants supplies a comprehensive portfolio of heating, plumbing and renewable energy solutions for both domestic and commercial projects. Through our national network of 30 branches and our central distribution hub based in Athlone we always strive to ensure faster, more efficient customer service.

Our focus on efficiency in all our operations has resulted in a strong business and allows us to offer the best value and service in the industry and we are committed to continuously developing both our product range and the expertise we can provide.

Heat Merchants in Nenagh, Co Tipperary have an opening for a Part-Time Trade Counter Sales Assistant. This is an ideal opportunity for an enthusiastic candidate to join a successful company.

COMPANY BENEFITS:

At Heat Merchants Group, we are very proud of our employees and value their commitment to creating positive experiences for our Customers.

Some benefits employees of Heat Merchants Group enjoy are as follows:

• Competitive remuneration package
• Bonus Scheme (Performance related)
• No late nights, No working on Sundays/Bank holidays
• 21 days annual leave (Increases with Service to a max of 25)
• Life cover
• Employer Contribution to pension scheme
• Company Sick Pay Scheme
• EAP (Employee Assistance Programme)
• Wellness Initiatives
• Training & Development
• Further education support
• Benefix (Employee Benefits, Wellbeing and Discounts Platform)
• GoodHabitz (platform provides unlimited access to a wide range of interactive online courses, enabling the development of new soft skills)

OVERALL PURPOSE OF THE JOB

The Counter Sales Assistant will be responsible for dealing with the day to day sales enquiries/ transactions and maintaining high standards of customer care within the branch.

JOB SPECIFICATION

• Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations and ensure maximum level of sales and margin
• Offer alternative products, up-sell where possible, promote own brands and cross brand sales
• Understand customer’s expectations and needs
• Keep customers updated on orders and deliveries
• Monitor quotes won /lost
• Monitor customer orders and deliveries
• Stay updated with product knowledge and branch costs and targets
• Adhere to health, safety and environment rules and regulations
• Any other reasonable duties which may arise

Please note the above list is not intended to capture every detail of your role but the main areas of responsibility:

Person Specification

The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.

• Previous customer facing experience in a trade or similar environment
• Must be extremely customer focused and results driven
• Flexible approach to work
• Sales experience and/ or product knowledge in the heating and plumbing industry/Bathroom and Sanitary industry
• Full clean valid driver’s license

Additional Information:

Interested applicants should send their CV and a cover letter clearly outlining how they meet the requirements of the role through this website.

Company Values:

All our people are encouraged to live and breathe our core values, which means taking care of and being responsible for the safety, health and wellbeing of their colleagues and working together to provide exceptional service to our customers. It also means being part of a culture in which we nurture potential so that of others can be fully reached. We achieve this by always treating everyone with fairness and respect whilst working to have a positive impact on the communities we serve.

Heat Merchants Group is an Equal Opportunities Employer.