Trade Counter Sales Assistant

dormakaba UK; Bridgnorth; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is looking for a Trade Counter Sales Assistant to join their dynamic team in Bridgnorth. This role involves managing customer inquiries and orders, ensuring high accuracy and customer satisfaction. You will thrive in a fast-paced environment, leveraging your strong communication skills and technical aptitude to support clients effectively. With a commitment to employee development, this company offers a supportive culture and numerous benefits, making it an exciting opportunity for those eager to grow in their careers.

Benefits

25 Days Annual Leave + Bank Holidays

Holiday Purchase Scheme

Early Finish at 3pm on Fridays

Enhanced Pension Scheme

Life Assurance

Healthcare Support

Health & Wellbeing App

Enhanced Maternity and Paternity Leave

Access to LinkedIn Learning

Employee Discounts Scheme

Qualifications

• Experience in a fast-paced customer service environment with high accuracy.
• Knowledge of ERP, MRP, CRM, or online order processing systems.

Responsibilities

• Handle all internal and external customer inquiries regarding parts and components.
• Manage orders from third-party businesses and external sales teams.

Skills

Customer Service Experience

ERP Systems Knowledge (SAP, Sage)

Strong Communication Skills

Organizational Skills

Attention to Detail

Tools

SAP

Sage

Job description

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Do you have a confident manner, excellent attention to detail, and are comfortable with the use of ERPs (such as SAP or Sage), CRMs, or other IT-based systems?

Our Aluspec brand, part of the dormakaba UK group, is seeking an additional Customer Support Coordinator (also known as Trade Counter Sales Assistant) to join us at our Brignorth branch in Shropshire.

Your Tasks

Our Sales Support Coordinators handle all internal and external customer inquiries regarding parts and components used in the installation, maintenance, and repairs of automatic and manual doors from various manufacturers. The role involves taking orders for parts and technical systems via email or phone, requiring attention to detail and accuracy to ensure customer satisfaction. You will manage orders from third-party businesses, our external sales team, and handle customer credit inquiries, stock queries, and other related tasks.

We seek someone who can stay updated with industry innovations and products, demonstrating technical aptitude, curiosity, and a genuine interest in our business.

Finally, we need someone willing to take ownership and provide exceptional internal sales support to become the preferred supplier for every client, regardless of their needs.

Hours of Work

0800-1700 Monday to Thursday, 0800-1500 on Friday.

Your Skills

• Experience in a fast-paced, office-based customer service environment with high accuracy in data entry.
• Knowledge of ERP, MRP, CRM, or other online order processing systems (e.g., SAP, Sage).
• Strong communication and organizational skills to build relationships with stakeholders.
• A desire to learn about our product range to provide top-tier support.

Our Offerings

As part of dormakaba, a global company with a family business culture employing over 15,000 worldwide, we offer numerous development and training opportunities for our UK team of over 330 employees.

Benefits

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days)
• Early finish at 3pm on Fridays
• Enhanced pension scheme (employee contributes 3%, company contributes 6%)
• Life Assurance
• Healthcare Support & Employee Assistance Programme
• Health & Wellbeing App with Digital GP Service
• Enhanced maternity and paternity leave after qualifying period
• Access to LinkedIn Learning
• Employee Discounts Scheme

Interested? Follow the link to apply online (Vacancy listed as Trade Counter Sales). We look forward to hearing from you!